Unable to execute the custom flow designer action with SSH step - "Credentials are Missing"

AravinthAD
Kilo Contributor

Thursday

Hi,

There was an upgrade done to the service now instance and mid server (zurich-07-01-2025__patch12aw44-10-23-2026_10-26-2026_2344). After that when I tried to execute the action, it shows error as the "credentials are missing".

As I've also verified the credentials, it is still there, I've tried removing it, added again and I've tested the credentials. It shows credentials validated.

But only when it is executed through the flow designer's action, it is getting failed and returns the error.

AravinthAD_0-1793885794525.pngAravinthAD_1-1793885804259.pngAravinthAD_2-1793885818898.png

Any assistance you can provide would be greatly appreciated.
Regards,
Aravinth.
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Hemanth M
Tera Sage

Thursday

Hi @AravinthAD ,

 

Can you try these:
1.  Please verify from the SSH action is referring to the same credential record

2. Can you update SSH credentials (may be adding and removing MID Server)

3. Restart MID Server once and try 

 

Thank you,
Hemanth
CTA, ServiceNow MVP.

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