Unable to start ACC service on Windows Server - Agent Logon Failure

[Kalpan2]

We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collector on a Windows machine manually guide. However, the Agent Client Collector service did not start. We tried to start the service manually and received an error message, "Error 1069: The service did not start due to a logon failure."

We have re-installed the client multiple times with the same outcome. Any suggestions/help will be greatly appreciated.

[Doci1 · Accepted solution]

@Kalpan2 interesting. I woudl start with Event Viewer on the server, isn't there any more specific information?

as a second step I will use one liner installation with extended debuging during the installation and as a third step, I woudl install ACC as a system. Here is the command:

msiexec /i <msi_file_path> /quiet /qn /norestart /L*vx C:\temp\Your.log ACC_API_KEY=aaaaaaaaaasdasdasdasdasdasdasdas ACC_MID=wss://192.168.x.x:1234/ws/events ACC_ALLOW_LIST=False LOCALUSERNAME=SYSTEM

LinkedIn: www.linkedin.com/in/tomáš-dočkal-441029123

[Kalpan2]

Thanks for responding. ServiceNow HI Support engineer suggested us to use the following which worked:
1. Uninstall - "msiexec /x <Msi package>"

2. Re-install - "msiexec /i <msi package>"