Update MID Server

[John H1]

We just upgraded our lower system to Washington DC and I found out our MID Server is running on the "UTAH" version that is not compatible. 

How do I update the MID server to the Washington DC release?

[Allen Andreas]

Hi,

The MID Server will automatically try to upgrade itself, but if there's any problems, refer to this support article for further assistance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557 

Additional documentation here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/concept/... 

[John H1]

Server is back up but now I'm getting these errors.
     Could not decrypt file discovery whitelist after sync.
     Unable to load key store, MID server will not able to function.

[Allen Andreas]

Hello,

I'm unsure if you saw my reply above...if so and it was helpful, please mark it as such.

For your other two issues:

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216285

They are spoken about here.

[Allen Andreas]

Hi @John H1 

I just wanted to check-in on the above. Please let us know if you're still having issues?

If not and my replies above helped guide you correctly, please mark them as Helpful/Accept Solution.

Thanks! 🙂