Update multiple records simultaneously setting fields to null
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‎06-10-2008 06:29 AM
I need to do as noted in the following:
http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously
...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with a mod-all action. What keyword do I put into the field to make that happen in SNC? Please advise. Thanks!
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‎06-10-2008 04:00 PM
I've tested this out...typing in the word NULL in all capital letters will do the trick on a 'String' field. Doesn't work on a reference field though, and I'm not really sure about the rest.
What type of fields were you looking to blank out?

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‎10-12-2020 11:23 AM
Don't know if you're still active in the community, but thank you - I did not know that "NULL" could set a string value to null, from the Form View of a record.
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‎03-17-2023 09:11 PM
Thank you !!
That really works, i needed to update multiple string fields and i was confused, because doing it through list view will take too much time and i was not sure how to "update all" to blank.
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‎07-26-2010 02:53 AM
Has there been any update about this in any way?
As far as I know the following two types can not be updated when doing multiple:
- Reference;
- Number;
Thanks, Rik.