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Notification advanced condition.

Hi All,  I want to send a notification when the attached workflow of item in a request is "XXXXXX".Please refer the below screen shot and help me in finding out what went wrong.The current script is not triggering notification at all.When to send Sen...

Community Alums by Community Alums •  
  • 1795 Views
  • 4 replies
  • 0 helpfuls

getDisplayValue() not working in a catalog client script

We are currently on Dublin patch3 and I am trying to set up a catalog client script where when a 'requested for' person is chosen I want to write some of the information from the user record to read only variables.   The problem it seems is that the ...

Matt Small1 by • Tera Expert
  • 33363 Views
  • 7 replies
  • 3 helpfuls

Resolved! How to display message in a different color?

Hi ServiceNow Community Developers,  I was just wondering if there is a way to display the message out of the g_form.addInfoMessage() client API in a different color. The message from this API always displays in black but I have a requirement from th...

jmweli by • Kilo Expert
  • 4854 Views
  • 2 replies
  • 2 helpfuls

Resolved! Client Callable Business Rules

I'm looking for more information about what exactly a business rule marked "Client callable" true does differently. I've searched through the Wiki, but did not see any explanation on the capabilities, advantages, or meaning of this check box for busi...

kungfuu72 by • Giga Expert
  • 6165 Views
  • 2 replies
  • 2 helpfuls

Foreign Keys and Structure

Hi I'm new to ServiceNow and today I'm trying to create tables in the Berlin version. I'd like to use ServiceNow tables to store my structure as well as data. I've used regular MySQL tables in the past, but here (in the Berlin version), I can't find ...

795619 by • Mega Contributor
  • 2253 Views
  • 10 replies
  • 0 helpfuls

Reference Qualifier "Does not contain"

Hi,I have created a u_type field on the a reference table, I have then added Reference qual:typeCONTAINS......... which works fine and only displays the values in the reference field where the type is as specified, however, I would like to say typeD...

Vendor Contact Information

We just moved to Eureka.   To add a vendor contact name, it seems we need to have "Vendor Performance" activated.   Is this correct?  Thanks.

KenMoore by • Kilo Explorer
  • 1867 Views
  • 5 replies
  • 0 helpfuls

Adding Reference Fields to Reports

Hi all,  I'm setting up gauges for ITIL users at my organization. Basically, I've created a report from the TASK table so they can see Incidents and Requested Items that are assigned to a group but not a specific individual. The feedback I've receive...

ben_kahn by • Kilo Expert
  • 2529 Views
  • 3 replies
  • 0 helpfuls

Tracking Changes In Production

I'm interested in knowing how your servicenow admins are tracking who is making changes to your production instance.   We are running into a problem were defects are popping up on items that were working fine.   We are on schedule where we only push ...

Scheduled Report Didn't Include attachments

I have created a scheduled report and attached few excel files to it but when I executed the report recipients are not getting any attachments..mails sent without attachment?Does any one come across this issue before?

SnowDEV2 by • Kilo Expert
  • 3340 Views
  • 7 replies
  • 0 helpfuls

is there any way in ServiceNow to check script performance?

Hi Everyone,I want to know performance of ServiceNow then is there any way in servicenow?  Suppose i have written a business rule, client script and more script . so basically how we can measure the performance in respect of this script in servicenow...

m_servicenow by • Kilo Contributor
  • 2715 Views
  • 4 replies
  • 0 helpfuls