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Hey everyone, looking to get some outside opinions here. When it comes to our SLA reporting, we have found our reporting capabilties are limited within the SN platform. So what we have been doing, is exporting and doing all of our manipulation with s...
Let me start by stating that I am running Build name: Berlin, Build date: 07-18-2012_1833 and Build tag: glide-berlin-05-06-2012__patch0-hotfix2-07-12-2012.Anyone aware of the WMI protocol from the Discovery accessing windows clusters via WMI and gen...
So i got a request to add a sluchbucket to our Change Request form. What i did first was create a table and add a few records to it for the slushbucket to reference.Example.Tablename: HairColor: Brown Blonde BlackI then created a new column on the Ch...
I have a requirement to generate a report to display records from 9AM yesterday till 9AM today. To get that report I built a URL by passing sysparm_query as shown belowhttps://demo004.service-now.com/change_request_list.do?sysparm_query=sys_created_o...
We have a transform map for our assets, every field is setting from our transform map EXCEPT for sys_class_name. Looking further at this field I see the field type is actually sys_class_name which I'm not sure what that is. Where can I see what value...
I'm looking to report on data stored in the system log.The 2 tables I'm interested in are the Log Entry table (syslog) and the Transaction Log Entry table (syslog_transaction).I've tried the using the regular report interface. In the report definitio...
We have been using execution plans for all our Service Catalog items and we are now chaging over to WorkFlow for our items.However we have encoutered a problem, under execution plan when you have closed off the final task it automatically closes off ...
I'm building a form that will be used to move computer related equipment around from facility to facility or room / floor to room / floor. The client wishes to have the "attach file" icon pop when you select the variable "1, 2-10 or 10+" items to mov...
In SYS_USER table "name" field is a calculated field. As per our requirement we want to show name as Last Name, First name. So I changed calculation of this field in Dictionary. Now the name is shown as expected.On caller field of Incident it works g...
I'm posting this is the Healthcare forum, as well.I'm curious to know if other health care-related companies have implemented two-factor authentication for external users in order to protect PHI and other client-sensitive information. As currently de...
In our Change Request workflows the first step is to get approval from the manager of the person requesting the change. This is being done by using the Approval - User option with ${requested_by.manager} in the Users. This works fine as long as the r...
How does one add themself to the MAINT role?MAINT is hidden from the roles list. You can't search for it. Only way I found it was looking through ACLs and found a clickable link on a row that requires it. I cannot add myself to the role, though. It l...
Hi, I have been tasked with creating a set of operational reports using a base instance of SN which already appears to have deleted/customised all the "out of the box" reports. Is there anywhere I can access those list on the wiki to save me recreati...
HiIs there any document that talks about some best practices around creating roles in ServcieNow?Thanks!
I am trying to discover a device that is on a differen't AD tree than mine. I have an account on that tree that i'm trying to use. I've setup an entry in my Discovery Configurations for the account with a Type of Windows. I then go to discover the de...
