My goal is to setup the email configs so a user emails email@mycompany.com and that creates a ticket. All emails to the user appear to be from email@mycompany.comI mirrored setups i have used for other software that connects just fine. I was followin...
Dear all,We have recently added a new choice value to the "contact_type" field of incidents.We have made this choice value "inactive" so that users cannot select it manually, but it can still be set through scripts.However this also makes it non sele...
We are about to embark on an implementation of Service-Now, the partner performing the implementation is proposing a "starter pack' to accelerate the implementation.I'm trying to understand the added value of this starter pack Vs the existing out-of-...
Can I use the Default SLA Workflow for the following purposes?1. Incident SLA is broken, need an escalation for this (priority 2)2. Wait 4 hours after SLA broken (reminder) (priority 2)3. Priority 3, need an escalation 24 hours after SLA broken (inci...
Is it possible to discover usb-attached printers? Basically a local (non-networked) printer. What sort of information can we get from it?cheers,robin850
I have a button on a form, that when clicked, a GlideDialogWindow pops up and a user can enter comments and submit. The button should only be clicked once, how can I make this happen? - Is there a way to hide it after it's clicked one time?- If not, ...
I feel as though I have read an article before about how to do this. What I want to do is construct links to various forms on service now with data fields prepopulated. For example, caller_id on incident I want to default to some person, or assignmen...
I am finding that although Discovery finds lots of things, it doesn't always put the info it found where I think it should.Case in point: printers.We have a wide variety of HP, Xerox, Lexmark, Zebra, etc. printers. Sometimes the Model and Serial numb...
Is it possible to get the current time(only the time) in numeric value?Thanks
Out of the box, It seems like there are a few different Task types in Service-now.com: Catalogue, Incident, Problem, and Project. However, there doesn't seem to be a Task type for general requests, such as assigning minor enhancements to a developmen...
How should Discovery handle the virtual name of a cluster? It appears that Discovery will occasionally add the cluster VIP as a Windows server CI in the cmdb_ci_winserver table. The behavior is inconsistent, so I'm not sure exactly how it is supposed...
We have noticed that by clicking on several reference icons our users can get to parts of the system we don't want them to see.To address this issue we'd like ideally to restrict the reference icon to be a pop up only and not clickable. If this is no...
Does anyone know why there are two duration fields calculated when the metrics definition is setup on a certain table? For example, we are collecting metrics on our problem table and we have two duration fields, mi_duration and prb_calendar_duration....
So in many UI Actions theres a condition: isAdvancedUI()I've done some research and it seams that this is intended to qualify your browser to a boolean based on the following: advancedUI = (isIE() && "5.5".compareTo(getIEVersion()) <= 0) //$NON-NLS-1...
Attachments are stored in a table separate from incidents, requests, changes, etc. When attachments are added / deleted from incidents, requests, and changes, there's no record of that having happened in the activity log or audit trail for the task. ...
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