updating the ACC client

Hayo1
Tera Contributor

‎07-12-2022 06:17 AM

We are doing a PoC with the Agent Client Collector. Installing and connecting is working fine. But we're unclear on the upgrade process. When reading thru the doucmentation, I only see manual upgrades (Linux) and even uninstall/install (Windows) documented.

Is the Agent Client Collector updated automatically, similar to the MID Servers, when there is a newer version?

If not, how do you handle this if teams can decide themselves to use it or not?

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Howard Elton
Tera Contributor

‎10-18-2022 06:44 PM

Did you find an answer to this? It appear that self-upgrading is possible but it may need more privileges than the default ServiceNow User. It was mentioned in this video from the ServiceNow product managers, but I cannot find it in the documentation anywhere and nor can I find how to install the agent using the System Account on windows (as mention in the video).   Also, I cannot see a way to testing self-upgrading since the POC we are doing is already on the latest version and won't allow us to force an upgrade..

ITOM Visibility and Governance: Agent Client Collector, from deployment to achieving outcomes
ITOM Visibility and Governance: Agent Client Collector, from deployment to achieving outcomes
youtu.be/GiirbbUDnkk?t=2403
In this webinar, we will cover what is needed to deploy Agent Client Collector (ACC) for the following use cases: · Credential-less discovery · Software visibility Agenda: · Agent Client Collector overview · Who should be involved in your ACC project? · ACC network topology & security requirements
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Hayo1
Tera Contributor

‎10-24-2022 12:19 AM

I received the attached deployment guide from support. And we're probably go for a scheduled script execution which checks and upgrades the clients with a max. of 20-25 clients at a time.

 

Due to the Tokyo upgrade, this was put on hold for a while on our side.

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Howard Elton
Tera Contributor
In response to Hayo1

‎10-24-2022 04:06 AM

Thanks for this. This is really helpful.

0 Helpfuls

Arthur Sp
Tera Contributor
In response to Hayo1

‎03-28-2023 07:46 AM

Thank you for sharing this deployment guide.

 

Have you already collected some experience with your scheduled script execution script?

We now have the same challenge. Updating only 20 agents at a time manually is not really funny. And more then 100 upgrades simultaneously is also not working.

 

I don´t understand why there is no better solution available...