Use cases to practice

[yasserbouat]

Hello

I m looking for use cases to practice : Busines rules - ui policies - ui actions - script include ... => I m not looking for scripting exercices ! I want a mini project or separates use cases for each topic to practice the functional side first  => If someone has any ressources please share 

Thanks,

[TejasN505724351 · Accepted solution]

Hello,
I think this will help you:
nowGurukul ServiceNow Hands-On Challenge 2024 #Wee... - ServiceNow Community

All the challenges link are present here - https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

If this helps, please acknowledge it with a thumbs up or by accepting the solution.

[Tanushree Maiti · Accepted solution]

Hi @yasserbouat ,

I will suggest you to Read different cases in community, you will get all scenarios and can implement or try to implement in your PDI.

Here giving you some sample:

On BR:

 1) A client wants to ensure that an incident cannot be closed if the "Cause Code" field is empty

 2)Prevent users from creating a Configuration Item (CI) with a duplicate name

 3)When a P1 incident is resolved, create a related Problem Ticket automatically

4)Populate the short description with the value "Critical - " if the priority changes to P1.

UI Policies:

1)A requirement states that when an incident's state is changed to "Resolved," the "Close Code" and "Close Notes" fields must become mandatory, but only for members of the ITIL group

2)You have a "Vendor" field in incident that should only be visible when the "Category" is "Vendor". However, if the user is a VIP, the field should always be visible regardless of the category.

3)A UI Policy action is not working on a catalog task form

Script Include:

1)When a user changes the 'Assigned to' field on an Incident, you need to display an alert showing how many other active incidents that specific user is already working on. How do you implement this

2)You need to auto-assign an incident group based on a combination of 'Category' and 'Caller Location'. How would you build this sustainably?

3) "A user selects a 'Start Date' and 'End Date' on a Catalog Item. You must ensure the End Date is not before the Start Date. 

[Srikanth_9]

Hi @yasserbouat,

• You can refer to the courses in the ServiceNow University and complete the labs.
• You can also refer to the YouTube videos and practice those in the PDI.
• You can also refer some Udemy courses and work on some use cases. 

Please post here if you any other questions.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[TejasN505724351 · Accepted solution]

Hello,
I think this will help you:
nowGurukul ServiceNow Hands-On Challenge 2024 #Wee... - ServiceNow Community

All the challenges link are present here - https://www.servicenow.com/community/developer-articles/nowgurukul-servicenow-hands-on-challenge-202...

If this helps, please acknowledge it with a thumbs up or by accepting the solution.

[Ankur Bawiskar]

@yasserbouat 

start contributing in community and you will get lot of use-cases which belong to real-time projects

[Tanushree Maiti · Accepted solution]

Hi @yasserbouat ,

I will suggest you to Read different cases in community, you will get all scenarios and can implement or try to implement in your PDI.

Here giving you some sample:

On BR:

 1) A client wants to ensure that an incident cannot be closed if the "Cause Code" field is empty

 2)Prevent users from creating a Configuration Item (CI) with a duplicate name

 3)When a P1 incident is resolved, create a related Problem Ticket automatically

4)Populate the short description with the value "Critical - " if the priority changes to P1.

UI Policies:

1)A requirement states that when an incident's state is changed to "Resolved," the "Close Code" and "Close Notes" fields must become mandatory, but only for members of the ITIL group

2)You have a "Vendor" field in incident that should only be visible when the "Category" is "Vendor". However, if the user is a VIP, the field should always be visible regardless of the category.

3)A UI Policy action is not working on a catalog task form

Script Include:

1)When a user changes the 'Assigned to' field on an Incident, you need to display an alert showing how many other active incidents that specific user is already working on. How do you implement this

2)You need to auto-assign an incident group based on a combination of 'Category' and 'Caller Location'. How would you build this sustainably?

3) "A user selects a 'Start Date' and 'End Date' on a Catalog Item. You must ensure the End Date is not before the Start Date.