Validate the Relationship between the Cis'

[baba]

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What could be the issue please suggest.

[Laveena-Agarwal]

Hi @baba

Which method are you using to populate data in the CMDB? Is it through a REST API integration, an out-of-the-box integration, a Service Graph Connector (plugin-based) integration, or manual upload?

[baba]

hi @Laveena-Agarwal  It was through the Servicenow Discovery.

[Harish Bainsla · Accepted solution]

Hi @baba If you are using ServiceNow Discovery it will automatically create a relation ship but to alternative you can create manual relation ship or through service mapping .

Lets take Example: You are doing network discovery so there is a relation ship between router and switch so router is discovered but it will show you relationship only if switch also get discovered .

There are several issue you have to check like

1. The remaining 4 servers might not be reachable due to network/firewall issues, credentials mismatch.

2.  ServiceNow, relationships often depend on patterns or probes. If those are not configured correctly, relationships won't be created

3. If some CIs were manually created or imported, they may lack relationship data unless explicitly defined.

if my answer helps you mark helpful and accept solution