Virtual Machines are not getting Discovered through Google Data center

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Suvetha S
Tera Contributor

‎12-15-2023 05:59 AM

Hi All,

We are using Google Cloud Discovery in our environment and observed that Google Cloud Platform (GCP) - Virtual Server pattern is failing due to some Discovery Error. Vms are not getting updated/created for the past 3 months. When checked in the VM schedule, its getting cancelled with the log "Discovery Log is Empty"  Please help. Below is the Identification error we are receiving. 

SuvethaS_0-1702648673972.png

 

 

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Anamika15
Tera Expert

‎02-13-2024 11:20 AM

Hi,

Which Servicenow version are you on? Our issue was resolved by upgrading the Servicenow instance to Vancouver and upgrading the Discovery and Service Mapping patterns to the latest version as well. You can try in your sub prod instances and see if it fixes the problem. Hope this helps

 

Thanks,

Anamika

Anamika

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AJ-TechTrek
Giga Sage
Giga Sage

‎02-14-2024 01:12 AM

Hi @Suvetha S ,

 

You can update the Latest Discovery and Service Mapping Pattern, also check the Logs of discovery.

 

It will be good if you can run the pattern debugging and share the error if any.

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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