What dictates event flapping and reopen states?

dick
Kilo Contributor

‎07-09-2018 02:26 PM

Does anybody know the thresholds around the flapping and reopen states?  I.e., what time periods between events dictate when alerts to go into and out of these states?

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vadimshif
ServiceNow Employee
ServiceNow Employee

‎07-09-2018 02:32 PM

Event Management -> Properties . See there 3 parameters defining "flap"

Thanks

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Narayan2
Mega Expert

‎07-09-2018 06:55 PM

Hi, Refer below for detailed description on flapping: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/t_EMConfigAlertStateFlapDetect.html Refer below for detailed description on alert reopen: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/t_EMReopenAlert.html Please mark correct or helpful if I answer your query. Regards, Narayan