ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

The vm_instance is not showing in under the server base Item

Hello, SNI need some clarity on why the vm_instance mentioned below is not showing under the server base item. Is there a specific reason for this? We have recently noticed that the cloud devices are not classified under the server class. Why is ther...

SARANDAS KS by Tera Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

Discovery - Can you over-ride the SNMP version?

Please see discovery status for DIS0031657. The device is responding indicating that SNMP v3 is open. However, the device owner would like us to use SNMP v2 to access the device? I believe that Servicenow is not trying v2 due to the response of the d...

Interest in new Discovery patterns

Hello.  I'm trying to gauge customer interest in ServiceNow creating OOB patterns for: 1. PowerMax storage devices 2. Azure Cloud Db   If these are of interest to you please comment below or send me a private message here on Community. Thank you!  

ATF - verify hidden values in drop-down

Hello.  Is there a way to set an ATF to verify that only the desired field value(s) are showing? To use a generic example, let's say on the Incident form there is a field called Impact with values of 1, 2 and 3.  But we only want values 1 and 2 to sh...

Phone Number E164 Field type OOTB Scripts

Hi, I tried to find the Scripts that work in backend for logic/validations for Phone Number (E164) but had no luck in finding them. As I am trying to implement the same validations and mechanism in the old Phone Number (string) field. And Customer is...

Windows server discovery error

Below is the message I'm getting into the discovery log:Get-CimClass : Access is denied.At C:\Dev_disc_HCPNTXSNOW02\agent\scripts\PowerShell\WMIFetch.psm1:421 char:20+ ... $reg = Get-CimClass -Namespace "root\default" -ClassName "StdReg ...+ ~~~~~~~~...

Anmol8_0-1723782651236.png
Anmol8 by Mega Guru
  • 513 Views
  • 1 replies
  • 0 helpfuls

Probes to Patterns

Hello. I have a basic question revolving around the scripts to go from probes to patterns. In our instance, network devices have already been migrated, and apparently 1/2 of the windows servers have been as well. The 2019 and 2022 Classifications hav...

metric data (Event Management)

Hi Anyone implemented event & Metric for any tool. can you tell what is happening when we pull metric date via connector ?

venakula by Kilo Contributor
  • 1522 Views
  • 2 replies
  • 2 helpfuls

Model ID that should be classified under IP switch

Hi All,I have a question and need some help.  There's a model ID that should be classified under IP switch, but Discovery is currently identifying it as an IP Router. What could be the reason for this? Thank you.

GP001 by Tera Contributor
  • 206 Views
  • 1 replies
  • 0 helpfuls