Hello all, I hope you can help me overcome something which in the face of it seems an trivial issue. I am creating a new event rule from the 'create event rule' wizard and in the transform section want to extract a value using regex to populate in m...
Hello, We currently have a large list of application services that exist on our cmdb_ci_service table, and we are wanting to turn these into mapped application services. I'm trying to figure out a way to add web application entry point to these via s...
I am working on a catalog request and am trying to have a document already attached to a task when it gets to a department. This document is going to have to already be in Service-now and not something a user would upload in a earlier task. This way ...
Hi Team,I have a requirement to fetch the AWS certificates from the AWS Manager. I am trying to follow this documentation:https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-certificate-...
Even though I have created a database view using the alert and sys_email tables with a LEFT JOIN on sys_email (using email.instance = alert.sys_id in the WHERE clause), I am still not getting values from the sys_email table—only the fields from the a...
Hi all, For ACC-V, customer have to install more than 4000 agent client collectors.And also wants to install acc in specific folder. In this case, I recommend customer to use command line installation by ansible for linux OS hosts.rpm -i --relocate /...
Is there a way to pass a Discovery Pattern variable to a Step using javascript? e.g. passing information obtained in a prior step such as the $WIN32_ComputerSystem.UserName to the javascript in the next step?
Hi,I have added an extension in the Windows OS pattern, where I want to populate a custom field called Full OS Build, and it works well, however in small percentages sometimes the result returns null and in that case I would not want to run the trans...
Hi All, I would like to use "Use dynamic default" value functionality. 1) We have a field called "Connection strength" in Relationship Table. It has choices as a) Always b) Cluster c) Infrequent d) Occasional 2) Now based on condition example whil...
Hi, I'm getting an error in one of my patterns: "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: <Pattern name> Identification, error: Reference and relation tables must be a CI Type, change <cm...
I'm looking to add a new pattern discovery for ITOM Top Down mapping for FCGI on a AIX Appache server. I would like to know how to add this new pattern discovery If you could give me some information it will be appreciate.FYI: I never create any patt...
How can we discover the GPU(Graphics process unit) values for Linux server. Need below values.GPU ManufacturerGPU TypeGPU CountGPU Memory Size
I have merged few table including location table. now as per the below screenshot 3rd party team fetching all the information mentioned in this database view table along with country. I want to add one condition here in this table that if user is mem...
I see that AWS Discovery in China is not officially supported, but we are looking into the level of effort it would take to set up AWS Discovery for China. Is there any documentation on how the IAM end in AWS is set up for this. Is it similar to how...
Is Service Mapping required before the implementation of ITAM ?