MID Server upgrade failed

[Paul125]

Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to make a manual upgrade. If anyone experienced this issue before please let me know the solution.

Thanks.

[doug_schulze]

Ryan,

Check the mid (agent0) log for upgrade errors, there should be something in there to help start the process to figure out why it isn't upgrading.

[Paul125]

Doug, thanks for the response. I can't see any related links other than Invalidate, MID statistics. Is there any other place I can check? Nothing logged under MID Server issues tab.

Thanks,

[Allen Andreas]

Hi,

This link provides a bit more information too on failed upgrades and what happens/doesn't happen.

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/mid-server/concept/c_Up...

[Paul125]

Thanks Allen.