What is a reasonable number of incidents in the backlog for an operational team?
In other words, how many incidents can a team of 5 support engineers have open at any point?
Obviously, the first thing that comes to mind is - ZERO incidents in the backlog, but that's in a perfect world, or in the case of a mature, product and team, with all the processes present.
But still, what would be a reasonable number of open incidents in the backlog at any time?
Thank you.
