Resolved! Database Discovery Credential permission
Hi, What permission level is required to discover the database instances Thanks
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Primary alerts shouldn't close the secondary alerts-Event Management.
Hello All, I am facing two issues, if anyone can help it very much appreciated: Issue 1) My first requirement is Primary alert should be converted into Incident and if any secondary alerts comes it shouldn't create an incident. I created a Alert Acti...
Resolved! I am trying to bcc all outbound emails and notifications from our instance to a certain email address
I am pretty new to ServiceNow so bear with me. I have an instance running Calgary. What I am trying to do, is to bcc all outbound emails and notifications from our instance to a certain email address, so I am testing it on our DEV instance. Correct...
Resolved! To Hide "Add to Cart " & "Order Now " Button using client script
Hi , I am currently using HELSINKI version .As per my requirement I am using Multiple choice type variable which has two options "greater than 5" and " less than 5" for the first option "greater than 5" I have to show all the related followin...
OAuth REST calls authentication and Mid Server
Hi everybody, My customer wishing to authenticate against a data center REST API end-point with OAuth2.0. Ideally it would like to use the mid server to OAuth authenticate and transfert REST messages to the end point. In the Outbound Rest API Call do...
High CPU Usage on Web/App Server - Service Mapping - Find.exe "sybase"
I just left a Major Incident call where I was notified that a process (find.exe "sybase") was running on 2 Windows Servers in a pair, that were initiated by the Elevated Privilege (Domain Admin) account used for Discovery and Service Mapping. I had b...
Resolved! MID Server creation in Azure
We are configuring the Cloud Management subscription to utilize our Azure subscriptions. I have configured the Service Principal and the required credentials. My question is related to the MID server in use of discovery of the Azure resources. ...
Resolved! Printer Only Discovery
So I have this friend from the Great White North who wanted to only capture printers in their environment. She had attempted to set up a behavior that used an SNMP/DNS functionality (since of course we gather printer metrics from SNMP). Well the prob...
Resolved! Query on Discovery Schedule Best Practice
Hello, 1. Assuming there is 1 mid server and a total of 1200 to be scanned, can I create multiple 'Discovery IP Ranges' in a single Discovery Schedule <or> split the IP's into multiple Discovery Schedules. 2. Assuming there are 5K devices, 1 mid ser...
Is there a way to populate the Off/On state from the VMware Virtual Machine Instance in the Windows Server CI?
Hello All, I would like a way to update the CI of the windows server whether the VM instance for this server shows Off/On/Paused. This will help me to easily know why certain CI's are not being updated through daily discovery. We currently use the...
Resolved! Found duplicate records in table [cmdb_ci_hardware] using fields [name],Too many other errors,Abandoning processing payload item '{"className":"dscy_switchport","values":{"discovery_source":"ServiceNow","mac_address":"70:01:b5:04:b9:b1","port_number"
Hello All, I have a query, during a discovery of a IP switch I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently? "Found duplicate records in table [cmdb_ci_hardware] using fields [name],To...
Resolved! How to find the parent table
All, Is there an easy way to just get the parent table of a current table? I have an array of model categories - cmdb_ci_win_server, cmdb_ci_linux_server and cmdb_ci_server. In this scenario, cmdb_ci_server is the parent of both the other model categ...
Resolved! IP address flip-flopping
Hello, When some devices have multiple IP address, each time the device is discovered, IP address is changing. I see that by default the property 'glide.discovery.enforce_ip_sync' is TRUE. I dont understand why SerivceNow has made it TRUE as default ...
Why is Discovery attempting for Reverse DNS when we have set the property WMI is trusted host name source: True
We have set the property WMI is trusted host name source: to True. But in the discovery logs for some hosts we are seeing the following error; TrustedHosts on MID server host does not include the target host, FQDN cannot be determined via reverse D...
Resolved! Error : This notification will not be generated as configured. Select a value for Insert or Update before submitting.
Hello All, I am trying to Create Notification from SNOW Simulator. When I try to submit I get message : "This notification will not be generated as configured. Select a value for Insert or Update before submitting.". Can someone help me on this ...
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