We are setting up our CMDB and I am working on the stale and orphan rules. We are going to use the auto task creation OOB, however, we need to setup the remediation rules to go along with that. I was looking to see if anyone had examples of the wor...
Hi All, Could any one please let me know how to check the TLS version used by MID Server for london and Helsinki Version. Thanks
Hi folks,We have a rule in the Mail Settings where any email wth the subject line containing: "AUTO:" or 'out of office' will be ignored. This is to prevent new tickets being automatically created by an out office. However, if we are updating an ...
We are starting our project of Event Management that includes discovery and service mapping. I am trying to get the information to work with Dell SC storage arrays. This would use a SMI-S provider to return the information. This was a thread we foun...
Hello Everyone, I have started learning Service Now Discovery from the basics.Although I have already worked on BMC Discovery.I have created my own PDI as well. Could someone help me to understand is it possible to do hand-s on on devportal from Disc...
While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
My business is looking at deploying Flexera for Software Asset Management. I have received two conflicting views from the integrator, one person advised us to use the agentless ServiceNow Discovery to populate the ServiceNow CMDB and integrate the CM...
I found this today and I like the ideahttp://wiki.service-now.com/index.php?title=Indicating_Updated_TicketsBut my issue is I only want it to display on the list. Does anyone know of a way to detect what the user is viewing so I can add to the condit...
Hey guys, Can anyone tell how to create a custom probe and sensor 'from scratch', ie right from shazzam to exploration (assuming we are discovering a device which is not there OOB). Would like to know the complete steps. Thanks much in advance! BR, S...
Hello, Can someone please give me some real time scenarios where we can use CMDB Groups and also how they are useful along with CMDB Query builder. I know after building a query builder that can be used in CMDB Groups but I am looking a use case abou...
Hello, Is there any way to kick off discovery from JavaScript using just device name. I am working on vCenter MID extension. I get the device name in the parm fields in the event from vCenter, from there I capture the name and populate it in the CMDB...
Hi Expert, Due to some reasons we are planning to change the ip address which is assigned to the midserver. I need to understand the impact of this. I had analyze that if we do this we will lose the ip based authentication in the devices. But apart f...
Got caught up in a question from a great friend of our discovery family that had a security requirement to have the MID Server only accept TLS v1.2 no other, and thought it would be good to share the answer if anyone else may come across the same req...
Hi, I configured mid server and discovery. While I am doing quick discovery, duplicate ci's going to be added. Please let me know how to prevent duplicate ci's adding to cmdb table. Thanks in advance. Regards, Venu Suri
Hi All, I am very new to Service Now.I was going through the basic form of Service Now.Please let us me the know the formulae for the calculation for the following two field: Actual Elapsed PercentageBusiness Elapsed Percentage Thanks for your hel...