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I am in the process of integrating Event management with SCOM and currently in Istanbul version. We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...
I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...
Testing VMware credential activity on 443 port is resulting in caught exception error for vCenter v4.0 hosts. Are there any additional configuration required to be done within AD, certificates or vCenter to establish connection? Error as below : Exce...
So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...
For the business rule "Sync Ops Status for CMDB CI" that is auto-updating the operational_status and install_status on a CI, I need to understand if this rule is part of CI Lifecycle Management, ITAM or some other process. I cannot find any informati...
Hello All, Has anyone implemented AWS services like below: Glue Amazon MQ SNS Elasticache We need to load the services as CIs in servicenow. Please let me know if anyone implemented this and share the approach. Regards, Shambo Maitra
We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...
Hi Service Mapping - Discovery experts. Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...
Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...
I am facing an issue preventing service mapping of Citrix XenApp based application in the way described here. https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/service-mapping/concept/mapping-services-citrix.html ...
We had setup of discovery last year on jakarta version. It was working fine earlier. Now, when we moved on Madrid, The Windows server discovery is giving errors/warning related to powershell probes. For example, windows - installed software probes ne...
Hi, Need help with reports. Using incident table is there a way to also list the alert information. I am able to use the alert table and get the incident information, however unable to generate a report using the incident table to capture the alert i...
how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked as non-operational? We will be performing SCCM data pull, ServiceNow discovery (w...
I'm working on the cmdb health dashboard and to start with we don't want to use the staleness rules. I only found one ootb rule on the top ci class which i deleted. Then i ran correctness score calculation, cleared browser cache. But i still see non ...
I have setup a Windows Credential on MID Server Service. When I am running discovery, CI is being created but most of the data is not coming. I checked the logs. I found that it is giving "access is denied" error within "Windows OS - Server" Pattern ...
