Is anyone aware of how to get additional properties available in the solarwinds-service now incident creation trigger action? We have all the roles assigned to the SNOW user that are in the documentation.We really need cmdb_ci Class property in ord...
We have an ADFS server providing SAML2 for SSO. It has been working for "almost" 1 year.This morning both our PROD and TEST instances would not permit logon using SSO and logged the following:"Signature did not validate against the credential's key"....
Hi everyone, We have a requirement to remove Save button from the Vendor Registration form. Can anyone please help me how to achieve this. Thanks in advance
We have many members of each group and we want a report on all incidents opened by members of a particular group. The only way we are able to run the report is to filter:"Opened by - is - Brian - OR Opened by - is - Craig - OR Opened by - is - Alex -...
Our environment has recently had an increase in transactions being cancelled. it varies on when it happens. Can be after a global text search or a user can just be opening an incident. Can anyone provide guidance on where I should start looking at tr...
Using Istanbul...I created a report starting from "Discovery Log" showing failed authentications. In my report I've included the column "Device.DNS Name" to help in my troubleshooting. Turns out, if my MID server host cannot perform a reverse loo...
Hi, We are performing a Disocvery using IP Ranges and would like to use the IP Address to populate the lcoation of the discovered devices This could be based on the first three octets of the IP For eg. if the IP is 10.2.8 - Site A, if the IP is 10.2....
How to trigger a workflow while a incident ticket is created
Hello Folks, I am trying to figure out where & how I could implement the following behaviour in Event Management. I feel I have the basics down, but now as I get into very specific handling of events to alerts to incidents, I am running into a lot o...
I'm learning to use Cloud Discovery to find CIs in Azure. The Azure Subscription has many related sections that have filled with CIs such as Azure Virtual Machine Instances, Azure Virtual Networks, and more. You have to be a discovery admin to view...
Hi The Software Installed tab in Windows Discovery Status is showing empty for all the discovered CI(s) The Discovery console definition shows like this Can you let me know why Discovery is not picking up the software installed? Thanks
Hi all, Having some trouble with creating user accounts. We operate a co-sourced helpdesk, where the previous ServiceNow owner here in my company had a single account that was shared among end users in the third party vendor. I'm not happy with this ...
I have a list of sys_ids of the users. I am querying the sys_user table with this list of sys_ids. from the result set i am trying to export the data. The data include the user_id, full name and sys_id. My issue is that when i export i am not seeing ...
Hi All I am trying to perform discovery, even though with successful discovery, IP affinity record is not getting created. But while I am performing discovery using mid server IP, it creates record in IP affinity table. Also when I am trying to perf...
Something that's come up a couple of times, now, is the need to set a default password for a set of users (generally because we're about to kick off UAT). I've tried scripting it before, and have never had any success and inevitably have to just do...