we are new in ITOM and discovered few application services for customer and now the aks to is get the tree hierachy of Business and Technical service. Would like to know how can we move forward to achive this. Would be great if more insight is provided.
Below are the one which need to know what is Businnes and Technical service and how to related this to application one.
Tried best to Explain here -
- Business Service: Work or goods that are supported by an IT infrastructure. Within ServiceNow we then break these down into different types of Business Services (Business Service, Technical Service, Service Offering, Shared Service, Application Service, Billable Service). Business Services of type Business Service are the most abstract and will represent the highest level in your CMDB. These should be how the customer sees the service being delivered, what do THEY call it (forget what IT calls it). Ask your users to describe the services they consume in a day, you'll probably hear "Email", "Purchasing", "Marketing", "Computing", "Telephony", "Finance". A mix of departments and services, that's fine, because your goal is to minimize the time it takes to communicate to your users the state of these services, and to quickly allow your users to communicate to your service desk when there is an issue. I cannot stress enough to talk to your user community to build these, if you build them from an IT point-of-view you'll miss a lot of the value of having a service-aware CMDB. You can read more here: Business service tables
- Technical services :are the ones that IT operations team supports. Some examples are your AD, Exchange, Antivirus software etc. In Terms of ITOM a set of Web Servers/ Linux servers also makes a technical services. Technical services are associated with service owners and are typically layered beneath one or more business or application services.
- Application Services: An application service is a logical representation of an application stack in use.Application services can be internal, like an organization email system or customer-facing, like an organization website. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are configured to offer the service of financial reporting. In development environments, application services represent instances of a business application or system in different types of environments, such as development, test, or production.Application services are the entry points for Service Mapping.
Hope This helps.
Regards
RP
