What is the difference between "problem_ coordinator" and "itil"?

[Tepp]

Hi,

What is the difference between "problem_ coordinator" and "itil"?

I couldn't find the details when I checked the product documentation.
What can "problem_ coordinator" do and "itil" can't?

Best Regards,

[mr18]

Hi Tepp

problem_coordinator is responsible for managing the problem record only. He cannot access change, and other modules.

However, itil user have asses to all the ITSM modules

[Tepp]

Hi mr,

thank you for your answer.

Since problem_ coordinator includes itil, you can access the ITSM module, right?

Best Regards,

[Ankur Bawiskar]

Hi,

yes it should be able to access ITSM modules as that role contains itil

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

@Tepp 

Please find the below points

The Problem Coordinator user role has the following responsibilities:

• Periodically perform analysis to see if new problems need to be registered.
• Register problems.
• Assign work to Problem Analysts and coordinate root cause analysis.
• Register known errors.
• Inform Problem Manager.
• Assign known error to Problem Analyst.
• Validate proposed solutions to known errors.
• Validate outcome of closed changes and close known error.
• Validate that a problem is solved.

ITIL roles are used to define responsibilities. In particular, they are used to assign owners to the various ITIL processes, and to define responsibilities for the activities in the detailed process definitions.

refer below link for more details

ITIL roles and responsibilities

Regards
Ankur