What is the difference between REQ, RITM and tasks?

[gunishi]

Hi there, 

I am struggling with the difference between REQ records, RITM records and STASK records. 

The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables.name_of_variable what does current reference? Is it the overall request, is it the RITM, or a task that this is referring to?

I'm asking because I have a lot of variables on the CI order form that I would like to access. So if the user picked a choice of lettuce, I want to create a task that has a short description 'Vegetable - Lettuce'. I am struggling to understand the workflows a lot and also how would I then referene the RITM if this is for the request?

Any help would be much appreicated. Thank you. 

Kind regards, 

G

[Anurag Tripathi · Accepted solution]

Hi,

Best way to think of this is as below:

Imagine your Amazon or any other shopping cart

Request -> This is your order ID, this may contain several items you have ordered.

Requested Item -> This is the individual item, One request may contain multiple request Items

SC Task -> This is the individual task that needs to be don't to fulfill each Requested item, like shipping, packaging etc. This is for typically for the fulfiller teams.

In your workfow script current would the table workflow is written on (Most likely requested item)

[Jaspal Singh · Accepted solution]

Hi,

So, in simple terms you can relate it to online shopping where

REQ - is your Order number (1 Order number for 10 items ordered suppose)

RITM - is number for each item ordered (10 separate items/products ordered)

SCTask - Delivery time for each RITM (10 products to be delivered by different delivery companies)

For every REQ there will be a corresponding RITM in ServiceNow OOB but having an SCTask for RITM is optional.

Now, coming on the 'current' is current record that is submitted. Now, it is REQ or RITM will totally depend on the table workflow is being called. You can check the Properties for the particular table. If it is RITM table then current will be RITM record and if it is REQ it will be REQ record.

[Anurag Tripathi · Accepted solution]

Hi,

Best way to think of this is as below:

Imagine your Amazon or any other shopping cart

Request -> This is your order ID, this may contain several items you have ordered.

Requested Item -> This is the individual item, One request may contain multiple request Items

SC Task -> This is the individual task that needs to be don't to fulfill each Requested item, like shipping, packaging etc. This is for typically for the fulfiller teams.

In your workfow script current would the table workflow is written on (Most likely requested item)

[Jaspal Singh · Accepted solution]

Hi,

So, in simple terms you can relate it to online shopping where

REQ - is your Order number (1 Order number for 10 items ordered suppose)

RITM - is number for each item ordered (10 separate items/products ordered)

SCTask - Delivery time for each RITM (10 products to be delivered by different delivery companies)

For every REQ there will be a corresponding RITM in ServiceNow OOB but having an SCTask for RITM is optional.

Now, coming on the 'current' is current record that is submitted. Now, it is REQ or RITM will totally depend on the table workflow is being called. You can check the Properties for the particular table. If it is RITM table then current will be RITM record and if it is REQ it will be REQ record.

[gunishi]

Hi @Jaspal Singh 

Thank you for your answer. 

So when I created the flow and I specified the table as sc_request, does mean the current, is the RITM? Just for clarification!

Kind regards, 

G

[Anurag Tripathi]

No, then the table would be SC Request so current would point to REQ