Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

[Shoji Suzuki]

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.
Please tell me the cause.
iTunes does not appear in the ECC queue.

https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course_id=c176fcb393...

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please update the Process Classifier as below [Task 6 : Create iTunes Process Classifier]

Please follow YouTube videos in below link for step by step instructions to complete the lab tasks

https://www.servicenow.com/community/itom-forum/task-create-itunes-discovery-pattern-part-1-missing-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki · Accepted solution]

The process classifier has been updated.
We have reconfirmed that iTunes is displayed in Applications.
We executed quickdiscovery in this state, but iTunes does not appear in the ECC queue.

[Bhuvan · Accepted solution]

@Shoji Suzuki 

Please follow below posts that helped to resolve the complete the lab tasks for other users,

https://www.servicenow.com/community/itom-forum/classify-and-discover-itunes-running-on-a-window-ser...

https://www.servicenow.com/community/itom-forum/i-am-stuck-at-module-9-task-create-itunes-discovery-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Mannapuram · Accepted solution]

@Shoji Suzuki  I just tried it on my course instance, it worked. Can you please share the screen showing the mapping of 'Trigger probes' for this classifier. It should be as shown below:

[Bhuvan]

@Shoji Suzuki 

https://learning.servicenow.com/lxp/en/on-demand-training-and-content/how-to-classify-and-discover-i...

Solution:

How to Classify and Discover iTunes Running on a Windows Server

Ensure you have created an 'iTunes' process classification record in the discovery_classy_proc table in your instance and filled in the specific details on how to spot it in the Condition field and what type of record to create once found etc.

Navigate to CI Classification —> Processes > Create a new Process classification called iTunes
Relationship type should be Runs on::Runs and
Condition = Command | contains | iTunes.exe

Once you have created that process classification record, you then need to run Discovery against your MID Server by going to Discovery Schedules - Quick Discovery and entering your MID IP Address and selecting your MID Server in the reference field.

Once the discovery is complete there should be a iTunes application created in the related list on the Process Classifier record that is linked to your MID Server CI Record.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki]

@Bhuvan  

Thanks for the quick reply.
As you suggested in your response,
I added iTunes to
CI Classification —> Processes.
I ran quick discovery, but iTunes didn't show up in the ECC queue.

I'm really stuck here, so please help me.

[Bhuvan]

@Shoji Suzuki 

Check if you have added Trigger Probe to Process Classification from the related list and run the quick discovery again. See below for reference

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Shoji Suzuki]

I confirmed that the “Trigger Probe” was added to “Process Classification” and attached an image showing the results after running Quick Discovery again.
iTunes does not appear in the ECC queue.