What is the issue when the event rule page is not loading?

[cloudops]

There could be several reasons why the event rule page is not loading in ServiceNow. Here are some possible causes and solutions:

1. Network Issues:
- Check your internet connection and ensure it's stable and fast enough.
- Try to reload the page or open it in a different browser.

2. Browser Compatibility:
- Ensure you are using a supported browser. ServiceNow supports browsers like Chrome, Firefox, Safari, and Edge.

3. Cache Issues:
- Clear your browser cache and cookies, then try to reload the page.

4. Script Errors:
- There might be a script error on the page. Check the browser console for any JavaScript errors.
- If there are script errors, you might need to debug the script or contact your ServiceNow administrator.

5. Server Issues:
- There might be an issue with the ServiceNow server. If other pages are also not loading, this might be the case.
- Contact your ServiceNow administrator to check the server status.

6. User Permissions:
- You might not have the necessary permissions to view the page. Check your user roles and permissions.
- Contact your ServiceNow administrator to ensure you have the correct roles and permissions.

7. Page Configuration Issues:
- The page might be incorrectly configured. Check the page configuration in ServiceNow.
- If there are configuration issues, you might need to correct them or contact your ServiceNow administrator.

For asking ServiceNow-related questions try this :
For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.
Link - nowgpt.ai

[AJ-TechTrek]

Hi @Sandeep _1 

Refer the below KB article, will help to resolve your issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685033

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/