What is the sync between state, install state and operational status?

[KrushnakumaT]

What is the expected out-of-box synchronization behavior between the state, install_status, and operational_status fields in CMDB (especially for VMs discovered via Service Graph Connectors)?

[Harish Bainsla]

Hi @KrushnakumaT 

This field (on the asset table) often reflects the broader lifecycle stage of an asset, including states like In Transit, Pending Disposal, etc. It can influence the install_status on the CI table

check below link to understand better

https://www.servicenow.com/community/servicenow-ai-platform-forum/new-user-question-concerning-opera...

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[Harish Bainsla]

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