What is the sync between state, install state and operational status?

KrushnakumaT
Tera Guru

What is the expected out-of-box synchronization behavior between the state, install_status, and operational_status fields in CMDB (especially for VMs discovered via Service Graph Connectors)?

 

2 REPLIES 2

Harish Bainsla
Tera Sage
Tera Sage

Hi @KrushnakumaT 

This field (on the asset table) often reflects the broader lifecycle stage of an asset, including states like In Transit, Pending Disposal, etc. It can influence the install_status on the CI table

check below link to understand better

https://www.servicenow.com/community/servicenow-ai-platform-forum/new-user-question-concerning-opera...

if my answer helps you mark helpful and accept solution

Harish Bainsla
Tera Sage
Tera Sage

If my answer helps you accept solution