What role need for user to create a Change request?

[Tran Do]

Hello, 

We are new to ServiceNow.  We are recently adopting a Change request in our environment to use.  But I'm having an issue with the tech accessing the Change Request form in their backend portal. 

Techs have the Itil, sn_change_read, and sn_change_write roles. 

Thank you in advance 

[Jaspal Singh]

Are you sure if you have activated required plugins? I see you mentioned users have sn_change_read role. Does it show up for you as admin?

Also, when you impersonate users can you try entering change_request.list & press enter & check if you get records.

If so, then issue will be with Module visibility 

[Tran Do]

Thank you Jaspai

- Does it show up for you as admin? yes

- When you impersonate users can you try entering change_request.list & press enter & check if you get records. yes

- sys_app_module 

There is an ITIL role to these, but I could not still get the ITIL user to open a change request ticket.  Please help 

[praveen1231]

Hello @Jaspal Singh ,
My issue is, when I impersonate the user who contains the ITIL role, and I try to enter into the Standard change request it was saying as not authorized. Please refer the below screenshots.

This is the standard change request page 👆. 

When I try to click Second highlighted link, I'm facing an error only when I impersonate the user containing the role ITIL as above mentioned.

Actual output needs to look like this👆.

Please help me to solve the issue. Thank you.

[AJ-TechTrek]

Hi,

As per OOB setup itil or sn_change_write role is sufficient to create change request.

Refer the below articles for more details.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/ta...

Thanks

Ajay

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