Hopefully this is an easy one for someone. I added a URL field to my form for users to put specific web addresses (e.g, www.google.com). When they click on the URL, it is appending our instance name before the address (e.g, https://instancename.s...
I have a catalog item - ADD Disk - that is completely setup as a Catalog Task. New request is to make the item a change request instead of a task. Beyond changing the Catalog Task to Create Task and selecting CHG_REQuest in the workflow is th...
We recently spun off from another company and until all systems are separated, our service desk has some double duty. All of our employees at the new company are calling the new Service Desk but if they need something done that is still on the old ...
Hi guys,So the other day I was browsing the community and came across Ports of No Joy... and Anatomy of a Discovery... and this is where it really became confusing.As per discovery wiki, port used for windows discovery is 135 and DCOM range but Sligh...
We have reorganized our IS team and have some questions with regards to how this will change in ServiceNow. Currently we can assign our incidents and requests to several assignment groups, two of those being Desktop & Service Desk. We have restr...
Currently in the process of identifying the data that we will require in migrating data to ServiceNOW and have no idea where I can get hold of the schema.
Rookie mistake here - I applied an Update Set in which a field was switched from a Choice field to a Reference field. All values in the field (seem) to have been wiped out, with no way to restore. I'm not even sure backing out the Update Set woul...
I have cloned down from my live instance, when I submit a record producer (in any application) it does not submit and it redirects me to service_catalog.do. This all started after i cloned down from my live instance. What could be the problem.
Hello all, I have tried a number of things, but can't seem to populate this reference field. Here is the scenario: This Catalog Item has a reference variable to pull current user from the sys_user table. I have another reference field on the catalo...
Hi All, I have got the below requirement :Create a custom field - "Breach Reason" in Incident table which should be mandatory while resolving a breached incident. Please help. Thanks & Regards,Preety
I have an UI policy to make the incident state field read only when the state is closed. However I noticed that, in the list view, Im able to change the status from Closed to whatever available I want i.e) when I click on 'Closed' in Incident applica...
Hi All,I have an issue with the MID Server. When I check the MID Server from the Service Now GUI, sometimes it shows as Down. We are having the MID Server in Windows Environment and I was able to RDP the server without any issues and server seems to ...
There were some changes made recently to the way Discovery handles hostname and domain name for a discovered device. Some customers wanted to revert back to the original way of splitting hostname and domain name so I wanted to share the part of the c...
Anyone know or have a link to Best Practices for cleaning up the system with old transform maps??? Thanks JJ
Hi All, In our project we work with multiple instances, and normally for UAT purpose we do manual discovery for devices for which issues are resolved. However user are regularly updating device credentials on production environment but not on UAT. ...
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