Any time I try to update my profile, I fill in all the required fields, but it still tells me it can't perform the update. It tells me to see the form for errors, but there are none.Similarly, I've tried to reply to multiple pieces of content and i...
If Planned Start Date & planned End Date falls in blackout window, then it will not allow to submit a change request ?
Hi all. I'm trying to add a null query to a GlideRecord, eg "target.addNullQuery('myfield');". In this case, 'myfield' is a reference field, so I'm trying to return records where the reference field is empty. But no results are being returned, altho...
Hi All,I am getting no sudo permissions for Linux servers, it seems that those are related to disk probesNo sudo permission for this command: sh /tmp/snc-3995289024028623685-hd.shAs per liux admin they have provided all sudo permissons.Appreciate any...
This is for ServiceDesk, if one tech has a tech open and before he assigns it to himself is there a way to "lock" a ticket?
Hi allI am working on an approval process to give us flexibility and to use the same approval code over and over again for ease.Initial tests are all good, but now at the next test I have an issue I have a workflow - "Run Approvals".It will grab dat...
Looking at the table it is a reference to the users table. Is it possible to change that to users and groups? I want to leverage groups in the watcher list to send emails when certain incidents get updated. Thanks,Mike
How can i apply new SLAs to the old incidents, irrespective of the state of these incidents. Also, i should be able to run report with new SLAs and i should get the old incidents also with correct data.
Hi All, How to Identify the Virtual Machine in the CMDB for Auto discovery.I've created the script to identify Virtual machine for some server.Please help me to color code or identify the all Physical (In green color) and Virtual (Light green Color)...
Have a customer that do alot of design work so they needed to track their video adapters so here you go!Note you will need to create a custom table (I extended cmdb_ci) then on that table create a reference field back to cmdb_ci called it 'u_installe...
Hi All I've created an order guide for our New Starter process, and a catalog client script which auto populates the users department, line manager, site and employee id based on the recipients name. These then cascade onto the ordered items, and ...
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
Hello All, For field normalization onto the fields which are filled through discovery, is there any process which could be achieved without consuming much of time.I just tried achieving this by activating Field Normalization Plugin and tried normali...
This is an odd one; it only seems to be possible to query the sys_user table if one is a member of the admin role. The non-admin I'm testing with has the 'soap' role, and has read + write access to all fields in the sys_user table (confirmed by logg...
I truly hope I'm missing something obvious here. In a Change, there is the "Configuration Item" field... that when an item is placed in it - it also populates a row in the "Affected CI" tab of the change. That's all well and good - and - as long ...
