What these Outages Tabs in service mapping mean?

Umashnkr2
Tera Contributor

‎04-09-2025 05:13 AM

Hi, what do you mean by Outages? 

How does Outages different from Incident, Problem & Change.

What does these Outages Tabs in service mapping window mean?

Umashnkr2_0-1744200645522.png

 

On which table we can see the Outage records?

 

Thanks,

Umashankar

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Devi D
Tera Expert

‎04-09-2025 06:58 AM - edited ‎04-09-2025 07:03 AM

Hi @Umashnkr2 ,

 

Outage means that something is not working like server , database or any part of application 

 

Outage refers to the period when Configuration item such as server or application is un available due to various reasons like maintenances or system failures or un expected incidents.

 

so service mapping is useful here to visualize the relation ship or dependencies  b/w different CI's with in a service like which parts are connected to each other .

 

Cmdb_ci_outage table stores the outage details 

like when it went down , when started and ended , what is the impact and all .

 

task_outage table links outage to an incident(because something is broken) , problem(if it keeps happening) or change(to fix or prevent in the future)

 

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