When Server is Discovered, Operational status changes to Operational from Non-Operational is the OOB or custom rule?

[Prabhu6]

I created CI and mentioned operational status to NON- Operational.

When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help

[doug_schulze]

you can use a BR so when the midserver role updates a record that it sets that status. But you don't need to that to see discovery is working, you can just look at the most recent discovery attribute..

[Prabhu6]

Thanks a lot Doug,

if possible can you suggest me , when i create a business rule with what attributes, to know that discovery is working

[doug_schulze · Accepted solution]

Prabu,

If that is your goal to see that discovery is working there are many, many more OOB methods to see that discovery is working. Including

- Discovery status records showing that the CI is updated

- Most recent discovery date is current to the last discovery scan

- Discovery Source is servicenow

- Audit history showing attributes being created/updated to the last discovery scan

Great information that can meet what you are looking to do.

[Prabhu6]

Thanks a lot, will follow the suggestion.

Appreciated your help.