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Certificate Discovery for IIS Certificates

My company recently implemented the certificate management module. While we are getting certificate information, we are missing some of the certs. Case being with IIS.  We have a web server that has 3 websites on it. Example: Server A has 1 IP Addres...

Community Alums by Community Alums  
  • 360 Views
  • 1 replies
  • 0 helpfuls

How can I control the order in which patterns run?

When running Cloud Discovery, is there a way to specify the order in which patterns execute?  let's say I want the AWS Network pattern to run first, then the database pattern, then some other pattern, etc....how do I do it?  From what I can tell, rig...

Credentials Issues in Discovery

We are working on SAM Professional implementation and Oracle db is part of scope... However, in ABC Company  , ServiceNow discovery is not configured and has a pattern failure error due to invalid credentials.. So, the client has two questions : 1) T...

Tausif by Tera Expert
  • 532 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to trigger Sub flow (Flow designer) using business rules

I am trying to create a business to trigger Sub flow for an closed alert,  I copied the flow designer code snippet and pasted in the business rules but I am not getting what are the values to be given for the below following.  Thanks in advance. 

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Madhan27 by Mega Guru
  • 5739 Views
  • 5 replies
  • 1 helpfuls

Oracle Cloud Discovery - Database is not getting discovered

Hi All, We have OCI Cloud discovery up and running in our environment, We have few Database migrated into OCI recently and the data center in which its hosted is actively getting discovered by ServiceNow. But these new DBs are not getting discovered....

Suvetha S by Tera Contributor
  • 684 Views
  • 3 replies
  • 2 helpfuls

Resolved! Linux Server Pattern ended in Identification Engine Error

Hi All, I'm trying to discover Linux server and Discovery completed in Classified phase. Linux pattern ended in Error and below is the error i see in logs. Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed:...

Suvetha S by Tera Contributor
  • 865 Views
  • 6 replies
  • 2 helpfuls

Resolved! I want to get the BIOS information of ESXi.

Discovery via vCenter with OOTB,Is the BIOS information of the ESXi server retrieved?Looking at the product documentation, it appears that BIOS information cannot be obtained.Thank you in advance.

kuroiwa by Tera Contributor
  • 1092 Views
  • 4 replies
  • 7 helpfuls

MID Server usage

Hello,We have a single MID server that was previously being used for LDAP (we've moved to SCIM). I am trying to determine if the MID has any other active functions.  It is configured for the "ALL" role. Is there a good way to tell if this MID is doin...

TimM-KS by Kilo Contributor
  • 397 Views
  • 1 replies
  • 1 helpfuls

Inbound action or Business Rule issue

I have a vendor that is sending me updates to an existing incident from an external email. There is one part of the subject line that doesn't change for every email I receive from the vendor. I have an inbound rule that creates the initial incident b...

George Z by Tera Contributor
  • 548 Views
  • 2 replies
  • 0 helpfuls

view - SOW

Hello, I have a form whose view is vendor and when I connect it to the SOW it shows me the usual default valueThis is the form I need to be displayed in the SOW 

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Google cloud discovery issue

Hello Everyone, We are in process of discovering google cloud in ServiceNow and have setup the initial config like service account, credentials, MID server has access to GCP. Whenever we are selecting MID server and trying to test account it just fai...

Resolved! what is em_batch_map?

What is the em_batch_map table?It appears to be cleaned up in the "Event Management - clean batch map" job.If I change the rotation of the em_event table (increase the retention period), do I need to be aware of this cleanup job as well?

nullpo1 by Tera Contributor
  • 380 Views
  • 1 replies
  • 1 helpfuls