When Server is Discovered, Operational status changes to Operational from Non-Operational is the OOB or custom rule?

Prabhu6 · ‎04-03-2020

I created CI and mentioned operational status to NON- Operational.

When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help

doug_schulze · ‎04-03-2020

Prabu,

If that is your goal to see that discovery is working there are many, many more OOB methods to see that discovery is working. Including

- Discovery status records showing that the CI is updated

- Most recent discovery date is current to the last discovery scan

- Discovery Source is servicenow

- Audit history showing attributes being created/updated to the last discovery scan

Great information that can meet what you are looking to do.

View solution in original post

Vini · ‎04-08-2020

Hi Prabhu,

You can achive this by creating BR's & Scheduled Job on Server table.

Whenever server creates & value on discovery source filed you can create BR's. on Existing CI's you can create Scheduled Job to update Operational status.

Hope this helps!!!

Regards,

Vinil.