Where can I find CMDB Data Dictionary/Field Definitions?

Nia McCash
Mega Sage
Mega Sage

Where can I find CMDB Data Dictionary/Field Definitions?

I'm looking for some definitions for the out-of-box (OOB) fields in the CMDB (cmdb_ci table). For example, what is the purpose or suggested use of the "supported_by" field? 

The purpose for some of the fields seem obvious based on their label.  But some are not so obvious to me.  For example, what is the difference between support_group vs assignment_group?

From the information that I've found (like this thread), I am getting the impression that the answer seems to be: "use the fields as you see fit."  I understand that each ServiceNow customer should use the system according to their business needs, but I am still curious to understand what ServiceNow had in mind when they created these fields.  

The purpose/definition of these fields becomes even more important if there are OOB Client Scripts, Business Rules, etc that assume a particular use of the field.

 

3 REPLIES 3

Devyani_6
Mega Guru

Hi,

 

Go through below links. This might help you.

 

https://community.servicenow.com/community?id=community_question&sys_id=339e4361dbdcdbc01dcaf3231f96199a

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/configuration-management/reference/cmdb-table-property-description.html

 

Mark helpful, if this help you.

 

Warm Regards,

Devyani

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dustinh21
Giga Expert

I second this thread.  I am surprised that there is no pdf that has a data dictionary for OOB tables and fields in Service Now.  I cant tell you how many times Ive been asked for a document and the stakeholders look to me to magically produce a thorough document from scratch.