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Outage Management

Hi All,  any idea what is the purpose of the tasks related to an outage?  What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inci...

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dev_K by Tera Contributor
  • 494 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot resolve variable in EVAL () in Pattern Designer

Hello Experts, I am new to Pattern Designer and I am trying to extend the Windows OS Pattern to augment the Windows Server with the Domain Role information using the below commandwmic.exe ComputerSystem get DomainRole. This gives back a number and th...

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GKanekar by Tera Expert
  • 723 Views
  • 1 replies
  • 0 helpfuls

Pattern Error

I am getting an error message when checking / debugging a pattern : Process detection failed: Failed to identify the CI Type of the process listening on port 80 I had to debug to fix a service mapping error " Failed to identify the CI Type of the pro...

Anand D by Tera Contributor
  • 750 Views
  • 3 replies
  • 1 helpfuls

Resolved! Discover Domain Controllers without Domain Admin rights.

How can I discover Domain Controllers without having Domain Admin rights?We have a GPO that adds a Security Group to the Local Admins group on each Windows server, but for DCs that's similar to having Domain Admins rights (which is a big NO in our en...

jcanjura by Mega Expert
  • 6648 Views
  • 17 replies
  • 13 helpfuls

Script required

Write a program for printing number , assignment group name of recently created ten P1 and P2 incidents and update the priority to P5, do not trigger any notifications while updating the group.

Resolved! Windows credentials creation

Hi, While creating windows credentials I can see the option 'Use MID server server Account' checkbox. What is it and when we will check it, can you plz explain in detail.

Resolved! Setting Severity on Events

Hi All, We are receiving events from MID SNMP Trap Listener. As expected only additional information value is populating for these events. Unfortunately we are not receiving any information regarding severity in additional information field and even ...

Ganeshm1 by Tera Guru
  • 1438 Views
  • 2 replies
  • 0 helpfuls

New Xanadu Features in ITSM and CMDB

Hi All, Can anyone provide me a link or documents related to new Xanadu features related to ITSM and CMDB only. Note: I already check the ServiceNow release notes but it having a lots of new features, I want to know only ITSM and CMDB related. Thank ...

aaddgg454 by Tera Contributor
  • 1715 Views
  • 2 replies
  • 0 helpfuls

Using Powershell for Discovery Troubleshooting

Here is a list of commands you can use to troubleshoot MID server to Target discovery  when it comes to connectvity.   1. Ping Test While ping is simple yet powerful command. You can use powershell to ping multiple servers or target devices at same t...

spgarg04 by Giga Guru
  • 836 Views
  • 1 replies
  • 3 helpfuls

Resolved! SNMP target network device commands

Hello, where exactly on my instance can I find the scripts/commands/actions that apply on target network devices while performing SNMP Discovery? ThanksRon

RonAlmog by Tera Contributor
  • 878 Views
  • 2 replies
  • 3 helpfuls

HTML Link on UI Page

Im not able to display html links on the ui page.Im trying to create a UI page with an input field on top that whenever it changes, results are displayed under it.  us_resultsis the array containing objects. Each object contains a 'result' with a str...

erck by Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

ServiceNow Discovery Integration with Flexera

Has anyone successfully implemented integration of ServiceNow Discovery with Flexera? I am interested on:1) What are things that need special consideration during design / planning?2) What are potentially issues, and how to avoid them?3) Is it possib...