Resolved! CMP vs CPG
Hi All, Does the Cloud Management Platform(CMP) and Cloud Provisioning & Governance (CPG)are same?If not,Kindly share some inputs reg CMPCourses or any product doc links Regards,Vengadesh
Forum Posts
HTTPS ILMT Integration with ServiceNow MID
Hi All,I am trying to integrate IBM ILMT server with SN Mid using https connection. I am little confuse with the HTTPS certificate configuration online SN documentation for the MID server. If someone has already implemented it, can share the steps fo...
Duplicated serial numbers being created
Discovery recently started creating duplicated serial numbers. There is no pattern on this that I could find so far. It does to different CI types and only to some CI, not all. The first screenshot is for a windows server. I ran a discovery on anothe...
Resolved! Agent Client Collector - SAM Basic Metering
Hello, We currently have the Agent Client Collector deployed to end user workstations and are collecting basic usage data for software i.e. last accessed time, which is being populated into the 'samp_sw_usage' table. I wanted to confirm if software r...
Resolved! Dependent CI retirement with CMDB Data Manager
Hi, In the page related to Dependents CI management ( https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/manage-dependent-ci.html) , It is said that dependent CI to retire are added to the ...
Understanding ServiceNow API's which leads duplicate CI Creation.
Hi All,Iam looking for the information below any related suggestions or documents would help great:1) Identify the logic of Virtual Instance creation via API. Need to understand the logic which contributes to duplicate CI creation.2)Identify the logi...
AWS Services Subject to Discovery Licensing
Hi All.I have reviewed the following two tables on the instance, and confirmed the subscription unit ratios and the counts for licenses. ITOM Licensing CI Counts (itom_lu_ci_counts) ITOM Licensing Category MetaData (itom_lu_category_metadata) Based ...
Resolved! SNMP probe timed out, target is either unreachable or there are no valid credentials for it
Hi All, I have a case here. While discovering one SNMP device, should be CISCO switch, 161 is granted, credentials are successfully validated. No ACL are existing, confirmed. Discovery log says: SNMP Probe timed out. Target is either unreachable or t...
Resolved! Serial Number on Linux Server with ACC
Hello Everyone! The serial number is not being populated with agent client collector, I’ve installed dmidecode using the following commands in amazon linux 2023 sudo yum install dmidecodesudo dmidecode -s system-serial-number Do we need to configure...
Nutanix Discovery
We recently set up a Nutanix environment and I'm trying to run Discovery on it and getting errors in the pattern that I can't make any sense of. It created 1 CI called 'PrismCentral@No Source' and that's it. See attached error. Several of these error...
Auto Reject an approval after 14 days
Hi All,I have been trying to find a easy way to make it so any approvals older than 14 days will auto reject and then fire off a notification on why its being rejected. Has anyone else had any luck with this? I have tried approval rules based on ...
Thresholds to escalate alerts from a Dynamic CI group
Hi all, I'm wondering if it's possible to to have thresholds to escalate alerts if it's breached for a service represented by a Dynamic CI Group. Example:Dynamic CI group is made up of;Server 1Server 2Server 3Server 4 If an alert comes in for serve...
Working on new workspace creation in UI builder from scratch. Looking some references on this.
Hi Experts, I am trying to create customized CMDB workspace for my client. I am new to Ui builder. Please help me with some references to guide me on Ui builder from scratch. thanks in advance.
APC and SNMP Attack
When discovery encounters our APC UPS devices it detects and adds the device. Then the administrators call due to the "Unauthorized" SNMP access attempts. I can see the credentials in the affinity table but it appears that each time there are five ad...
Resolved! Mid server not getting installed
Hi Community, I am installing mid server on windows server 2012 r2 machine but its not reflecting in ServiceNow Instance.I have modified the config file and run the batch file. I am not getting any error.
