Why Agent is not able to collect the data from host (Agent client collector )

amar7
Kilo Guru

Hi Community ,

we are preforming Agent client collector discover to discover windows machine .

i have installed one agent in the windows machine host the status is up ,but its unable to collect the data below is the screenshot for reference .

find_real_file.png

when i grab the agent log file i saw a error popped up here :

2022-05-10T10:15:45.32 [ERROR] [agent] [Connection closed: websocket: close 1001 (going away): bye] transport receive error
2022-05-10T10:15:45.32 [INFO] [agent] killing all background checks...
2022-05-10T10:15:49.50 [WARNING] [cmd] config attribute id has been deprecated, please use name instead
2022-05-10T10:15:49.53 [WARNING] [cmd] config attribute keepalive-timeout has been deprecated, please use keepalive-warning-timeout instead

 

what needs to be done like is this issue belong from the host machine or servicenow instance . 

can some one help me out in this .

thanks is advance !!!!

1 REPLY 1

User511834
Tera Expert

See if this is related to the article below:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997794