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Resolved! CMDB Reconciliation Data Precedence Rules confusion

Hi all, I'm pretty confused as to why the Reconciliation Engine Data Precedence Rules aren't doing what I'm expecting. I'm just trying a very simple scenario where I have 2 data sources for Windows Servers, one with a higher priority (lower number) t...

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Resolved! Incident creation based on alert aggregation groups

Hello Everyone, Recently while I was working on Alert/Incident storm reduction problem, I came across this Alert aggregation and RCA groups. I have implemented this currently. But there is a issue that I'm currently facing, while using alert aggregat...

Error - sudo: dmidecode: command not found

Serial Number information is missing for some of Linux Servers. Error - sudo: dmidecode: command not found we have tried runing  sudo /usr/sbin/dmidecode -t 1 | cat and getting results. However the same OOB command(sudo dmidecode -t 1 | cat) is worki...

Resolved! mid.powershell.target_base_dir - Has anyone used it?

Hi, We have a challenge where our windows admin team is not happy to give us admin privileges for Domain controllers for discovery purpose. Now that we have upgraded to Orlando, i found out we can use property called "mid.powershell.target_base_dir" ...

Resolved! Windows Credential issue

Hi All, we are doing windows server discovery through out the enterprise network and it's working fine. But for one windows server we are getting credential Time out error, And we can able to login to the server using RDC. And we know there is no Fir...

Chintu1 by Giga Contributor
  • 2234 Views
  • 17 replies
  • 2 helpfuls

discovery logging level

Discovery is logging every level (information,warning,error) of logs in syslog .  Is there is any way to restrict it to error level . I have already changed below properties but it didn't help . glide.discovery.sensors.debugging - false glide.cmdb.lo...

Community Alums by Community Alums  
  • 2570 Views
  • 2 replies
  • 0 helpfuls

Arista discovery -- losing the management IP address

I am trying to find a way to work around a problem with discovery of Arista switches.  It appears that the Arista design includes a special management interface (Management1) but if this interface is added to a separate VRF it becomes invisible to no...

how shazzam scan open ports in servicenow discovery

Hi, this is manjusha , i am currently exploring servicenow discovery.I am not getting the exact process of discovery like how shazzam port scan open port like and other.please tell me Regards,Manjusha Bangale

manju30 by Kilo Explorer
  • 1684 Views
  • 4 replies
  • 0 helpfuls

CI name populated by Discovery

Hi, When new configuration items found during discovery process, how will the ci names decided? This might be very easy question, but I could not find docs and information.. Best Regards,Kohei

Kohei4 by Giga Expert
  • 1655 Views
  • 4 replies
  • 0 helpfuls

Cloud Admin and User Portal not available.

I am trying to setup CM on my PDI and use my own AWS Account. However even after enabling the plugins I am unable to see the Cloud Admin/User Portal. Does anyone know what might be the issue here. I can though see the required tables but no links to ...

sidkak by Tera Contributor
  • 2002 Views
  • 4 replies
  • 0 helpfuls

Mid server issue

Hi All, I'm in learning phase. I have newly configured Mid server application in one server. After validated the Mid server application, Status is UP and version is up to date. All the three column(Status, Validate and Version) are in green colour. W...

Active, couldn't classify: No WMI connection, now finished

We got an error for some windows devices as below in the WMIRunner / WML Classify <result><error>Failure(s) with available Windows credentials from the instance.</error><error>The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)</error...

sukran by Mega Sage
  • 5430 Views
  • 9 replies
  • 7 helpfuls

Discovery Questions

Hi all,We have to implement discovery for our client. Can anyone please suggest the questions which can be asked to our client on discovery?Thanks,Preksha.