I think I got ahead of myself a little bit and tried to do a xml export of my MID Servers from Test and then an import into Dev. All the MID Servers from Test imported but now my issue is that the MID Servers that were in Dev were also duplicated by ...
I'm wondering if anybody has any suggestions for event management KPI's. I'm thinking of alert correlation percentage and something to measure compression rations for events to alerts. What are other firms measuring?
Hi, Is anyone able to help/advise. I have set up an inbound action to create a requested item - I have managed to get this going but I am having an issue extracting the data from the email. This contains an html table - and the data I want to extr...
we have installed SNMP trap collector instance to receive snmp trap via midserver however while testing, our midserver is not receiving any snmp trap alert from our hardware devices, even check in All Events, no snmp trap alert is receive. can you pl...
Hi , Im looking for some assistance in the integration of Event data from SevOne Monitoring tool to ServiceNow. Has anyone done that . If so please guide me with some insights. I see the SevOne Integration app was available once in ServiceNow Store...
Hi All, I am probably overlooking something here since I am just starting to learn the Discovery module. I am trying to discover a virtual Windows server built on VMWare and I am receiving the following errors in discovery log when I do quick discov...
Hi Team we are planing to do ServiceNow to BigFix Integration . How to start and what is the best way to integrate ? Thank you, Surya
What are some changes you made to the CMDB Health Dashboard in regards to Correctness, Compliance, and Completeness metrics? Did you automate any tasks associated against any particular CI classes? Did you implement any business rules based on an...
Good morning, I'm attempting to discover HP Blade Enclosures in an effort to properly populate serial numbers from blade servers. (Blade servers are grabbing a Virtual Connect serial) I had our server team add a credential to one of the enclosures, I...
Hi, everyone! I have a quick question regarding costs of the Discovery feature. We started on ServiceNow Express, which included Discovery for 500 nodes, though we shelled out $1200/year to increase this to 1000 nodes. This worked well for us, and...
I have 2 clients that are interested in mainframe (zOS) discovery. They both are migrating from IBM TADDM product, which provided rich mainframe CMDB data: Mainframe, LPAR, DB2, IMS, CICS, WebSphere, MQ. I see that SN uses "mainframe unix services" t...
Hi, I am trying to access all the errors from discovery --> Home. It displays the blocks with count but when we click on the any block it does not give the second level view of the errors. I am able to access this: But when I click on the errors it ...
what is the discovery pattern text script type, is it JSON or something else?
Hey Guys, We have integrated many monitoring tools successfully into our new ServiceNow instance. I'm stuck with my Azure Events coming into ServiceNow - i have them coming in via a web hook with the configuration suggested here: https://docs.service...
For Horizontal Patterns of type "2 - Shared Library", does anyone have experience with either editing an existing horizontal pattern or creating a new pattern? If so, what's the secret? I have a need to update a couple of the existing patterns relat...