Hi, I understand ServiceNow offers the ability, out of the box, to have customers add keywords to their emails in order to have the email auto-assigned to specific assignment groups. Maybe something like "Assign:Backup-L1" in the subject line of mess...
My Cisco VG224 Analog Voice Gateway is being classified as an IP Router I created a new classification but it's not working. I created a new table to represent my Analog Voice Gateway devices extended that table to my Netgear table in CMDB, I created...
Hi, We have implemented SCCM Integration, and observed that "Assigned to" field is not getting updated by the import. Can anybody help me to get "Assigned to" field get updated from SCCM import? Many thanks Pranita
I've been having some issues lately with Discovery not identifying Windows devices that it used to find, classify, identify and scan with no problems. Now when scanning a subnet of Windows servers, with known good credentials (I've tested by logging ...
Hi, Do anyone integrated monitoring application(any) with ITOM event management ? If so, can i have the producer to follow on do's/don'ts Thanks in advance! Regards, Vinodh
Hi, there is a table in the CMDB called "Networks" (cmdb_ci_ip_network). I am populating this table with values from our IPAM (IP Address Management) software that we use internally to allocate IP ranges and subnets, so essentially this table will co...
Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any
Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...
Have 3 queries - PLEASE HELP !! 1. We have created Alert correlation rule for classifying Primary and secondary alerts.But in our case, Both Primary and Secondary alerts are fetched from the monitoring tool at the same time. So even before incident i...
we have a requirement to gather approvals for all managers up to a certain point.I have tried creating an IF -> Approval User loop in the workflow, but I've noticed two things. 1) the if statement isn't working after the first check, and 2) the appro...
Hi All, I recently reviewed the OOB "Network Switch" infrastructure pattern to get some inspiration for how I might expand some of my companies custom network appliance patterns. When exploring this pattern I noticed that there are a number of tempor...
Do you how to do discovery for a Juniper stacked switches since the member switches have dynamic IPs?
How are these fields best utilised? I notice on the Self Service side, only the AC field is present, so am assuming best practice is for this field to be used by the User, and the Work Notes field to be used by IT. Anyone use these differently? I not...
Hello, Is there a way to backup the sys_user table before a mass update? We can clone the instance but if we need to restore the instance we lose incident data that was created. Any ideas are welcome.
We are trying to populate support group field from ServiceNow discovery. We have a sheet with IP subnets, location, BU & support group. We need to populate location(I know that we can use location attribute in discovery schedule), BU(custom attribute...