Why can't i find any Service Mapping pages in the UI pages

[Balaji14]

Hi All,

I was curious to know why the UI pages that is being referenced when opening any BSM map is not available in the UI pages?

For example when i click on any application service it opens up a page with the following link:

service-now.com/$sa_business_service.do?sysId=

I can see that it is being referenced to a page sa_business_service, but i am not able to find it in the UI pages neither any table in that name

Same goes to the actual map page, when we click on View map it redirects us to the following link:

service-now.com/$sw_topology_map.do?sysparm_bsid=

I was trying to figure out how exactly things work on the background and the way how things have changed comparing to the previous versions with respect to the look and feel for the Service mapping application

I've been having this doubt for a long time and i went through all the possible places in the instance and the docs, so if anyone could show some light it will be of great knowledge learnt for the day

Thanks and Regards

Balaji

[robertgeen · Accepted solution]

It's because these pages are hidden. There are a lot of UI pages out of the bxo that are used by modules that you can't view in there due to proprietary issues, licensing issues, and due to the fact that if you were to modify them you could fundamentally break something.

Further to this when you see a include being called that has SNOW on the front you won't be able to see those either (you will see this a lot with script includes).