ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Guide to Troubleshooting ServiceNow Discovery Issues

Guide to Troubleshooting ServiceNow Discovery IssuesOverviewWhile managing ServiceNow Discovery, various issues related to host connectivity, credential verification, and service configurations may arise. Below are some common discovery errors encoun...

selvarun_0-1722458765210.png selvarun_1-1722458765213.png selvarun_2-1722458765214.png selvarun_3-1722458765216.png
Selva Arun by Mega Sage
  • 5710 Views
  • 4 replies
  • 1 helpfuls

Resolved! CMDB classes targeted for ACC

Hello All, I need the detail of CMDB classes and attributes which are populated via Agent Client controller.We have such mapping for Discovery, SG-Tanium, SG-SCCM in product document, but I am unable to find for ACC.Can any one help me with this info...

anand9 by Tera Expert
  • 468 Views
  • 1 replies
  • 1 helpfuls

SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.? I verified IP is pingable(reachable), There are valid SNMP credentials. What else to be verified?

SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.? I verified IP is pingable(reachable),  There are valid SNMP credentials. What else to be verified?

MECM and CMDB

My team was told we needed to purchase additional licenses to pull MECM data into the CMDB.  I can't find any info on this and our rep doesn't know either.  Do you know what licensing is required to pull MECM data in? Thank you for any info.

Alert Remediation - Auto solve incidents using remediation

Hi Guys, I'd like to know if ServiceNow has the capability to automatically resolve incidents by taking actions such as restarting a server when it goes down during the remediation process For instance, in the event of a server outage, ServiceNow sho...

Resolved! Requester cannot be the approver at the same time(?)

HelloI am looking for the alert message that would prevent self approval process in Service Catalog.I found few scripts online how to display message (and even to clear the name in the field), but it won't break the process. The last update is that I...

Vladi1 by Kilo Guru
  • 3714 Views
  • 8 replies
  • 0 helpfuls