Why does Discovery classifies IDRAC devices as Out-of Band devices in ServiceNow

Jesny Job
Kilo Contributor

Discovery classifying IDRAC as Out of bad devices.Can anyone explain why does it do so?Are IDRAC devices supposed to be out-of-band devices in ServiceNow?

2 REPLIES 2

Ashutosh Munot1
Kilo Patron
Kilo Patron

Hi,

Yes those will go into Out of band devices as per the classification criteria. you can check the criteria and if you want you can modify that as per your need.


Thanks,
Ashutosh

Curtis2
Giga Guru

Here is the ServiceNow docs for IDRAC devices.  This is the correct identification for these types of devices.

 

Data collected by Discovery for Dell DRAC
Label Table Name Command
Firmware version cmdb_ci_outofband_device firmware_version SNMP walk: drsFirmwareVersion (racFirmwareVersion for iDRAC7)
Host * cmdb_ci_outofband_device host SNMP walk: drsSystemServiceTag (systemServiceTag for iDRAC7)
IP Address cmdb_ci_outofband_device ip_address DNS probe
Name cmdb_ci_outofband_device name SNMP Identity probe
Product version cmdb_ci_outofband_device product_version SNMP walk: drsProductVersion (racVersion for iDRAC7)
Type cmdb_ci_outofband_device type SNMP walk: drsProductType (racType for iDRAC7)
URL cmdb_ci_outofband_device url SNMP walk: drsProductURL (racURL for iDRAC7)

Host is a reference to the cmdb_ci_computer table via the serial number. For the cmdb_ci_outofband_device.host field to be populated correctly, the host machine must be discoverable or exist within the CMDB with the appropriate serial number.

 

Dell Remote Assistant Card discovery | ServiceNow Docs