Resolved! How to write a script in inbound email action (create event)
How can we write a script in inbound email action in servicenow so that we can send the payload through email and get that payload as event in servicenow
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Forum Posts
SNMP Trap collector doesnt restart after midserver down
We have an SNMP trap collector setup for event mgt that feeds alerts and incident generation via ITOM. when our MIDservers have a down condition (patching or whatever...not sure yet if 'why' matters) the SNMP Trap collector fails to restart causing o...
Resolved! Dashboard and Widget permission issue
Hi All, I have created 2 users called test1 and test2. Test1 is having evt_mgmt_operator role and test2 is having dashboard_admin and evt_mgmt_operator role. I have created 1 dashboard and 1 report widget ( in that Dashboard ) under Test1 user and sh...
install_status is set to retired even if the discovery of the server completed successfully.
Hello Experts , I noticed when I checked one server under the cmdb_ci_win_server it's status changes to retired .Also when I checked the same VM under the table cmdb_ci_vm_instance it's status is on . I have gone through the audit log and understand ...
Resolved! How to add same entry point in multiple Service Maps
I have requirement where we have few batch job servers supporting multiple application services. When we create a Service Map for those Applications, We need to add those Batch Job servers as separate entry points. Since the Batch Job servers does no...
How to export the Report Charts?
Issue:Unable to export or download the Report charts from Service Now (Reports extracted with graphical type: Bar Chart,Pie Chart etc).I just want to export the report charts and add trend lines, goal line and do some modifications into it . Observat...
Event Management- jobs delay
Hi All,I'm new to Servicenow.Alert is created for an event, but when try to click on the link for respective event I can see a tab opening with the message record not found . The alert is created because the event management jobs are delay in seconds...
Resolved! Help making list of ALL Discovery/MID Server requirements
I'm trying to create a checklist for our build team so that we dont run into issues with Discovery. I have looked at KBs/Discussion posts and they all have bits and pieces. I need a full checklist. Heres what I have but please correct me if I'm wrong...
Resolved! Non-interactive account for MID Server Discover?
Does the account the MID Server use have to be an Interactive account or can it be a Non-Interactive account? If it can be Non-interactive can you provide all the settings the account needs, if any, to be able to discover servers on the same Windows ...
Cloud Resources (cmdb_ci_cmp_resource) - record management?
We've recently started doing Cloud Discovery for both AWS and Azure and have a significant number of records populating into the Cloud Resource (cmdb_ci_cmp_resource) table, which is a good thing because the cloud teams like the data. My question is,...
Need to normalize Operating system populated in CMDB via different discovery sources
Hi, We have different sources populating CMDB records, operating system values are not normalized, and the operating system populating from SCCM is highlighted in blue color since it is not matching the choice list. One option I could see is to updat...
ITOM EM Alert correlation per time and amount
Hello, We have an integration between New Relic and ServiceNow and we receive alerts each time one of the Agents running in our servers stops reporting data. When there is, for example, a network issue we might receive tens or hundreds of these alert...
How to Reduce Event noise?
We have Dynatrace connected to ServiceNow that's constantly sending out Events to ServiceNow and Incidents are being created from the Alerts. I need to reduce noise, specifically for CPU/Memory saturation events. The requirement is if you get an Even...
cmdb_sam_sw_install table - Install Location 100 characters limitation
We are leveraging ServiceNow Discovery tool within our company. We are on Quebec Patch 9. We are leveraging the ServiceNow Discovery to scan our technology assets and the software install gets captured in the cmdb_sam_sw_install table. Discovery able...
How to automate Digicert SSL certificate management though servicenow?
How to automate complete renewal process - end to end automation of SSL certificate lifecycle management of digicert with servicenow integration. Looking for architecture diagram, pre-requisites, related documents, risks, challenges......
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