Creating custom CI attributes to cmdb_ci_win_server table.
Hi Can anyone provide some notes/feedback on creating custom CI attributes in windows server table.
Forum Posts
NNMI Configuration Setup
What are the prerequisites required to configure NNMi setup in servicenow? Thanks, Roopa
Related entries in CI identification rule - Need Clarification
Hi Experts, Need your kind explanation, Last weekend we have upgraded ServiceNow from Quebec to San Diego release in Dev instance, after upgrade while doing IRE testing we have notice few new rules are automatically added for many class tables in ...
CMDB groups in CMDB View dashboard
Hello Experts,I have created a few CMDB groups and I want to showcase them on CMDB View Dashboard. How is this possible?Any leads will be appreciated. Regards, Srishti R
Resolved! Event Management Implementation
How are you usually implementing event management projects. Only unidirectional or bi-directional? One of our client is using around10 monitoring tools like zabbix, solarwinds, splunk etc. and question is, if we are bringing all the events to Servic...
Device credential is failing in Discovery schedule intermittently, even though Credential is correct.
Discovery is failing for a IP in discovery schedule. But after discovery schedule is done, If I do quick discovery, CI is getting discovered. In discovery schedule, IP address is added and creds are also correctly configured. In discovery schedule a...
Authentication failure issue in flow designer
I'm working on a requirement where I need to run the Linux commands on host machine present on midserver. I'm creating one action in flow designer which is using SSH Step. I have created ssh credentials with midserver username and password. But when...
What happens to alert if the event resolution state is changed to closed.
Suppose if the Resolution State of event is closing, will we be able to see the alert number in alert field or not
Modify calculated values in subflow (flow designer) for alert management rule
I'm working on a subflow in Flow designer for alert management rule. How do I modify the calculated values? I'd like to essentially modify the way impact and urgency is calculated based on the Alert record's severity.
How to exclude a VMware Virtual Machine Instance CI from being discovered
Hi, would anyone know if I could use the Process Classification record (found under Discovery Definition -> CI Classification) for vCenter to exclude a certain name of a VMware Virtual Machine Instance from being discovered? This post mentions to con...
Resolved! Does tag-based application services not update tagged CIs automatically?
I have set up some tag-based application services. A virtual machine instance CI was updated by our cloud discovery with tags matching one of the tag-based application services. (The service is set to Operational.) I expected the CI to be added to th...
Excel sheet to convert CIDR to IP range for discovery import set
My client gave me an Excel sheet of CIDR networks to discover (e.g. 10.1.2.0/24) and to import into Discovery I need start and end IPs for the import set transform. Anyone know an easy way to convert this in Excel?
Resolved! Best practice guide for Service Discovery schedule run (Post service discovery / mapping implementation)
How often should a Discovery schedule be triggered or invoked ? is it every day / weekly ? When is it best to run the Discovery schedule ? off peak hour or Off business hours ? Can someone send me a best practice guide or material which can be used b...
Resolved! ITOM - Pattern -- Can we insert data into custom table?
Hi ITOM Experts, Does anyone know to insert data in custom table via pattern? Remember custom table is not extending from CMDB. I tried to use Transform operation or merge but result is still not working Thanks for helping. Regards, SS
Why does an Event with the same MessageKey keep linked to the same Closed Alert even after 4hr period?
Hello, Event with the same message key keeps getting linked with the Closed Alert even the time Different between the Time of event field from event Record and the initial Event Time Field from Alert Record is more than 4hr (System Property:evt_mgmt....
