Windows MID server setup issue

[joshua_c_tatt]

Hi Guys

Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.

When I try and test the connection I get the below error
Error - User cannot be authenticated or is missing the proper roles. If you have deleted or changed the MID server keystore, and config.xml mid.instance.password value is encrypted, you may need to change this value to plain text (during MID startup, password is re-encrypted using current keystore and written back to mid.instance.password).

I have download the MID software straight from Servicenow and followed the same procedure I have countless time before but ive never encountered this error before.

What ive tried
- User name and password has been check
- User permission has been checked
- ive tried installed on bot 😧 and C:
- ive checked to make sure nothing is enryted

Any ideas ?

[Michael Fry1]

Is the mid-server User account a local account? versus a LDAP or SSO account?

[joshua_c_tatt]

its a local account on Servicenow

[Michael Fry1]

and the user has mid_server role?

[joshua_c_tatt]

YEs got the Mid server role and ive checked the password is rightn