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Router Interface and Switchport Discovery

Quick discovery question. When SNOW discovery looks for routers and switches, doesn't it create associated router interfaces and switchports based on the use/configuration of that port. So you could end up with a router or switch having both router i...

ITOM Discovery Licensing

Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.?  want to know the if we can work maintaining the CMDB table without Discovery. 

sowmya13 by Tera Contributor
  • 3761 Views
  • 2 replies
  • 2 helpfuls

IP VoIP telephone and Configuration Item table

Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP  telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...

JDBC Query to connect to MySql Database

Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...

Sravani36 by Tera Expert
  • 1846 Views
  • 5 replies
  • 1 helpfuls

Adjusting events query for SolarWinds Connector

We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...

Resolved! How to change the state of event to ignored in Event Mangement

Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...

Community Alums by Community Alums  
  • 907 Views
  • 1 replies
  • 0 helpfuls

Server Alias Name Discovery

Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.  

ServiceNow Discovery firewall ports

Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...

Kunal Goel by Tera Contributor
  • 1940 Views
  • 1 replies
  • 0 helpfuls

Service now integration with checkmk

Hi Team,   We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...

nvnbs by Mega Contributor
  • 2192 Views
  • 4 replies
  • 1 helpfuls