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Corelation id in CMDB

HiDo anyone know what is the use of correlation id in configuration items ?.If the correlation id not present . what will happen?   

Saib1 by Tera Guru
  • 929 Views
  • 3 replies
  • 0 helpfuls

Why is host data collection failing

We have deployed agent client collector to a number of servers in our environment and one of these agents is returning a 'host data collection failed' error. Because of these we're unable to run checks though this agent.  What are the possible reason...

End user devices discovery

Hi all,Please let me know how to discover end user devices. I know we can do it using Agent collector but pls let me know the exact prerequisites and what could be the easiest way to install agents on end user machines if client doesn't have SCCM/Nex...

Ankita34 by Giga Contributor
  • 692 Views
  • 1 replies
  • 0 helpfuls

No process detected on host,that is listening on port 1,433.

Hi All, While performing service mapping, I had configured a JIRA Service. But it throws an error. Error - Failed to find process on host, No process detected on host, that is listening on port 1,433. Can I get the solution for this?

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suba by Tera Contributor
  • 874 Views
  • 1 replies
  • 1 helpfuls

ESXi hosts discovery

Hi Friends,I found vmapp6_https: 9443 ,vmapp_https: 5480 ports required to access VM ware Vcenter in service now documentation.But we have a list of ESXi host to be discovered (attached) which are not accessible , are there any Ports to be opened to ...

Service mapping roles

As per the whitepaper on Service Now its states on the below roles required for service mapping sm_admin, sm-user & sm_app_owner Pls advise if it’s a best practise to assign admin roles to all the app SMEs or app teams to design their own model? OR I...

AR2 by Kilo Explorer
  • 5641 Views
  • 2 replies
  • 0 helpfuls

ATM devices discovery

Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?

uatluri by Tera Contributor
  • 1594 Views
  • 5 replies
  • 8 helpfuls

Resolved! Azure Datacenter CIs Are Being Duplicated

Hi all,  I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...

Mike I2 by Giga Guru
  • 1077 Views
  • 2 replies
  • 1 helpfuls

Manually populated cmdb_ci_appl table

I know that best practicies (as per the CSDM implementation stages document) is not to populate this table with manual CI's but I have inherited a CMDB where this has been done, and done a lot.  There are 30,326 total CI's in this table, and 16,224 o...

Status of the CI is getting updated automatically

Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...

Community Alums by Community Alums  
  • 648 Views
  • 2 replies
  • 0 helpfuls

duplicated CI's by vCenter and host discovery

Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...

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User370547 by Giga Contributor
  • 1793 Views
  • 3 replies
  • 2 helpfuls