Forum Posts
Resolved! Privileged Commands to replace "sudo" and pattern modification
Our Linux Servers are configured to use "dzdo" instead of "sudo" for elevated privileges. We configured the MID Servers to use both "dzdo" at 100 and "sudo" at 200 as Privileged Commands. I can successfully logon to the servers via SSH and issue all ...
Event management Event rule
Hi Team Need your inputs/help on event rule writing for a multiple line text from description field. Actually from MS Az we are only receiving description in event table. How can we parse and get values to event's multiple attributes like node etc .....
Service Mapping using a CSV file
I would like to service map a complex application service using a CSV file. Could you please provide some links on this topic, specifically regarding how to prepare the Excel sheet for service mapping?
Resolved! Terraform Cloud - Unable to discover GitLab VCS Repos/Branches
Hi all, I've spun up a dev instance to test CPG and Terraform Cloud and I'm quite new to SNow, so far I've successfully discovered the Terraform Cloud provider and can view my Workspaces and connected VCS. The issue I'm having is when I go into the G...
Solarwind Integration
Hello All, I need to integrate with SolarWinds. I am not using Discovery module and There is no plan for now to use Discovery. As i can see for Service graph connector Plugin 'Discovery ' is prerequisite. I am currently using Flexera to import other ...
Resolved! Service Mapping and Kubernetes - Patterns
Dear Experts, I am new to Service Mapping and trying to learn more and know if the existing pattern of kubernetes cluster and other relative components discovery can be use for top-down (Service Mapping) discovery. We have some apps wherein the appli...
Regex in event rule not working
I am trying to write a event rule. I need to filter it on the basis of event description. If the description dose not contain IP address then this rule should execute. Regex is : .*^(?!.*\b(?:\d{1,3}\.){3}\d{1,3}\b).* I validated this on https://reg...
Grouping of Alerts based on CI,
Hi, The Alert Grouping in the Production instance only occurs based on the "Configuration Item Class". if the Alerts generated in 10 min (600) are from the same "Configuration Item Class" they are grouped together. Now we want to group the Alerts co...
Resolved! NullPointerException in the Flow Designer (Data Stream Action)
Hello. I am building an application to import the relationships between computers and software packages from a third-party application. I am using the flow designer (data stream action) to do it, but I am having some issues. When I test the data stre...
Resolved! AWS S3 Bucket CI item in ServiceNow CMDB
We are looking at storing AWS S3 bucket information in our CMDB and wanted to see if anyone had experience with mapping this item. The two approaches that have been discussed so far. 1.) Create a Configuration Item just for the S3 bucket, and store ...
vCenter Message: Session contains no certificates - Untrusted
When discovering a vCenter device, I can see the following warning message: *vCenter Message: Session contains no certificates - Untrusted* Can anybody tell why the message and if there is a way to fix it? Thanks
Resolved! Discovery is unable to fetch installed software details of Linux servers
Hi Experts,We are discovering linux servers and they are getting discovered successfully with most of the data. But installed software details are not getting populated.I have attached the pay load of sensor "pkg_munger".Note :Linux servers are getti...
Make CI status to Absent
Hi All, We are working on discovery issues and we need to know is there a way to mark the status of CI to Absent when the server is not pingable or active for 10 days in CMDB. Please help if there is a way to achieve this through script or any custom...
Discoverable fields for Each Class?
Is there a single page of documentation on what fields are discoverable for each class in ServiceNow without having to search each class individually on the documentation site? Or is there a way to query or produce a report within ServiceNow that wou...