Windows MID server setup issue

[joshua_c_tatt]

Hi Guys

Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.

When I try and test the connection I get the below error
Error - User cannot be authenticated or is missing the proper roles. If you have deleted or changed the MID server keystore, and config.xml mid.instance.password value is encrypted, you may need to change this value to plain text (during MID startup, password is re-encrypted using current keystore and written back to mid.instance.password).

I have download the MID software straight from Servicenow and followed the same procedure I have countless time before but ive never encountered this error before.

What ive tried
- User name and password has been check
- User permission has been checked
- ive tried installed on bot 😧 and C:
- ive checked to make sure nothing is enryted

Any ideas ?

[Michael Fry1]

Are you running Installer and trying to install in same place as previous mid-server? It reads like the password was changed, but was changed in the encrypted format. http://wiki.servicenow.com/index.php?title=Encrypting_MID_Server_Login_Credentials#gsc.tab=0

[joshua_c_tatt]

Its installed using a fresh download of the software on a complete separate drive (same as other locations we have)

From what the link is saying it shouldn't be encrypteduntil ive finshed the install

[Michael Fry1]

Check the troubleshooting guide: ServiceNow KB: TROUBLESHOOT: MID Server user authentication issues (KB0597574)

Must be missing something!

[sachin_namjoshi]

Please run your mid server windows service as admin.

After doing this , please stop and start mid server service.

Regards,

Sachin

[joshua_c_tatt]

I don't get as far as starting the actual service , this is happens when im testing the connection .

I have run the installer as admin but still encounter the same issue