Windows server discover error

ruha_joshi
Tera Contributor

3 weeks ago

Hi All,

We are facing an issue with Windows server discovery in ServiceNow after upgrading to the Zurich version.

For most of the Windows servers, the discovery status is showing:
"Active, couldn't classify: No WMI connection, now finished"

Observations:

  • Issue started post Zurich upgrade
  • Server IPs are reachable and marked as Active
  • Failure occurs during the classification phase
  • Issue is impacting majority of Windows server discoveries
  • MID Server services are up and running

We would like to understand:

  • If there are any known issues related to WMI discovery after Zurich upgrade
  • Any additional configurations or compatibility checks required for MID Server/WMI
  • Recommended troubleshooting steps or fixes for this scenario

Any inputs or similar experiences would be helpful.

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @ruha_joshi 

 

Check this link if helps:

KB0535236 Troubleshooting the Classification Phase in Discovery 

Port Scanning Issue - Active, couldn't classify: No WMI connection 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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