windows server not getting discover in ServiceNow

[Nikhil kumar ma]

Hi Community,

Currently, we are facing an issue during discovery of windows servers. During discovery we are getting credential issue, when we test the credentials of those windows servers credential test is also failing. And as per windows admin team everything looks good at their end when they compare the non discover server with the servers which are successfully getting discover in ServiceNow.

Could you please suggest some troubleshooting steps to fix this issue.

Regards,

Nikhil

[Prabhjyot Sing1]

Hi @Nikhil kumar ma ,

You can refer to this KB for all the issues related to Windows discovery, and the steps on how to troubleshoot it.

However, do let me know if you still have any queries or issues.

Windows Discovery Overview - Support and Troubleshooting (servicenow.com)

Regards,

Prabhjyot Singh

[SiD2]

Hi @Nikhil kumar ma

You can start with this troubleshooting KB0657528 .

I guess there might be some issue with some firewall or other ports not open properly, you can try connecting the host from the same mid server host used in discovery and check.