While we raise the incident through ESS and if we chose the Impact as 2 or 3. The Priority value is set to which is not even in the Choice list of Priority field.Once it has been set, the value cannot be changed to anyother value. Could anyone sugge...
I'm having trouble updating the maximum length of field entries in my SN instance. The first time I make a change to the max_length of a newly created column, the change is reflected. However, every subsequent change is behind by an update. Here's an...
Hi Everyone, I am trying to import Expense lines but I keep getting an error. The error is on the Source ID field. I can't figure out how to import to that, does anyone know how to do this Thanks
Hello,Actually I know that today we can create a module, on click which will give the all incidents or service request assigned to our groups like 'My group Incidents'. configuring a module on single table is possible. But I have one requirement ...
Hi, I am looking for a possible solution for populating a reference field in a form through a lookup select box variable in record producer. The value doesnt store but icon shows details of lookup select box passed from record producer.
Hello All, One more little issue, this time with glide list, here is the thing: I need to set a value to a glide list when a boolean field is true but with the examples I've got on ServiceNow Wiki I'm not able to do that, look: I have these two...
Hi ServiceNow Developers, I am looking for a way if there is one, to check and make sure that there is a value on a glide list field before it is submitted. In other words I am looking for something like getValue() that will check the value of a f...
Hi Guys, I am trying to set the default value of the caller field. The below code is already there, I want to show only the caller who are active could you please help me with the rest of the code? javascript:incidentGetCaller();
Hi,can anyone put me on the right track before I start this piece of work please? I've been asked to look at categorising our Knowledge Base and the client would like 4 levels of categorisation to allow ITIL users to create KB articles and the clien...
How many system administrators (FTE) do you have supporting your instances? and how many process users? We will have about 550 ITIL process users on one production instance, supporting a large customer base at a major university. Thank you,~ Mary
I need to hide the Save and Stay UI Action on the incident form unless the user has a specific role, but I don't want to modify the action directly because it's an OOB function. I've see examples where you can override global UI Actions by adding a U...
In our Change Process we have a change_task state of cancelled which = 9 that is not in our task states. We have a Wait for Condition in our Change workflow that tries to check to make sure all change tasks are closed before moving forward. The chan...
I am discovering windows servers and I have 1 server with DNS domain and 3 others with empty DNS domain.A quick wiki reference shows that "dns_domain" is the variable name which is populating CMDB and it's source is DNS. Now when I search for this va...
what is the hierarchy of field names in ServiceNow as they would be related to an organizational chart. We want to have the org chart translate into SN fields like user - group - department - parent. New to this so looking for advice. Thanks in...
Hello, I'm playing around with Selenium and I would like to automate the login for my "Hello World". If anybody has experience with automating ServiceNow testing with the FirefoxDriver, how do we deal with finding the elements in the the iFrame? ...
