Multiple Variables in one line (Catalog Item)?
Is it possible to have multiple variebles in one line?
Forum Posts
Getting proxy error
Hello,We are using Service now application. We are facing an issue when user click on View/Run option available under Reports. Whenever user click on View/Run ,USer is gettign error as follows:Proxy ErrorThe proxy server received an invalid response ...
Resolved! MTBF
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
Resolved! Duplicate entries in activity log
Hi, In my service request activity log all the updates on form are displaying twice on activity log. I checked for following possibilities which might be causing this issue: 1. Any "Before" Business rule containing "current.update()" : No s...
Discovering servers in different domain
Is there a clean way of discovering servers in a different domain? From what I've read, best practice is to install a MID server in that domain but i was wondering if there was a "good" way as a temp solution.
Script error in sensor: TypeError: Cannot convert null to an object.
We're seeing a lot of the following when discovering net gear with SNMP. Does this look familiar to anyone? Any idea how to fix?Error - Sensor error when processing SNMP - Classify: TypeError: Cannot convert null to an object.Warning - Script error i...
How do I create a report of all impacted services and there current open change requests
I have added the related lists of affected CI and impacted services to the change request form and also on the business services form added change request as the related list but for the life of me I cannot create a report of all impacted services an...
How do you set the CI of a catalog item?
I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case. How ...
UI Action OnClick Script function ?
Hi! I am still fairly new to SN and I ran into some difficulties with UI Actions. I accidently found out, that the Javascript functions which are specified in the OnClick field and implemented in the Script area,have to have UNIQUE names over all U...
How to find logs of table update
I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...
Resolved! pulling info from email to populate the short description
Hi Using an inbound action I am trying to populate the short description with a line from the inbound email but my attempts have failed (again) I have tried using a script provided previously to be used in a record producer however thats failed. The...
Resolved! How to add affected CI's to email notifications using Notification Email Scripts
I am a newbie and am trying to create a script in Notification Email Scripts (Eureka Version) that I can use in any email Notification and/or Template. The affected CI's list resides in the task_ci table. Within the task_ci table there is a field...
Software Installations - "Last Used" Field
Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty. Expecting to see a date displayed here representing the last date that piece of software was used on that computer. The t...
What controls This Week/Last Week in reports
Hi Does anyone know what controls This Week/Last Week? Our week starts Sunday to Saturday, however it seems that the conditions in reports for This Week/Last week start Monday/Sunday.Is there anyway of changing this?I have set glide.ui.date_picker.fi...
Failure retry looping workflow/activities
Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...
