I have a main workflow that handles RITMs and a subflow that handles approvals on that RITM. They both work on the same table.I have multiple types of approvals and have a stage defined for each. Before I broke out the approvals to a subflow, each...
I've created a service catalog -> catalog item variable named "cmanager" having auto populated value based on selected user . During request, if user has no cmanager value, one task should create and if user has cmanager value task will skip , it wil...
Hi all, I need help regarding the configuration settings backup in ServiceNow Instance. I am currently working on ServiceNow demo instance and I have actually performed some configurations on it. The demo instance will be expire soon and I do not p...
Hello, I've got a "Client Script" from which I'd like to access jQuery functionality. How can I do this? This is a normal ServiceNow client script, so I am already in an onChange() or onLoad() function and am not able to use the <g:include /> co...
Hi, I am relatively new to Discovery. There were a few CIs that were discovered earlier but now when I search the CMDB, they are not present. I have read somewhere that even when the CI gets decommissioned, it is not removed from the CMDB. A point t...
Hi everyone,We have setup Discovery succesfully but we wonder how discovery can managed when a server is not active anymore in our infrastructure. I mean, is there anyway where discovery can update the status of something that is not detected anymore...
Hi there: Currently, if an Incident is assigned to a group, all members of that group are notified. Is there a way to NOT have the email be sent to all members of the group? I know that I can assign an email address to the group, however, my gro...
the short description pretty much says it all... currently we are using a scheduled report that sends out to the manager of the group asking them to audit the group members and verify all are still in the group. this has a couple of issues IMHO... ...
Hi, a while ago I was asked if we could put a bold border (with rounded corners !!) around the 'News Scroller' widget displayed on our ESS home page. This seemed quite easy until I realised that the DIV's ID that is created for the News Scoller is d...
Hello! I thought that this might be a good question for the user community. Over time, we've revamped some of the notifications that we've used. In order to do that, we've made new notifications and inactivated the old notifications. The chall...
Hi All, I am trying to create field which is "Choice" field, and referring to an exiting Table and field value to be available to my user, instead of creating new choices. But when i set the source Choice Table & Choice Field, nothing shows up in...
Hello! I am attempting to edit the 'change.itil.approver.reject' template to include the name of the approver and the reject comments in the notification to the requester. I created this mail script: <mail_script>var chRej = new GlideRecord("sysap...
I am discovering websphere server that is running on AIX server. Every OOB probe/sensor was processed fine, the corresponding web sphere's "running processes" are also being discovered from AIX server. However, the logical webphere server is not bein...
I am calling a UI page from a Ui script on the basis of following code. var Dialog = new GlideDialogWindow('MyDialog'); Dialog.setSize(580,550); Dialog.setTitle('${gs.getMessage("Test title")}'); Dialog.render(); But the dialog is...
I've been tasked with making our lists more user friendly. If I personalize the list in our DEV instance, all users seem to get the columns as I managed them. It's that simple right? I just need to reproduce the desired order in PROD as an Admin...
