Zabbix Connector - Connector instance Test Fail

[Madhan27]

Hi Community,

I am trying to integrate zabbix with snow instance, I have made all the configurations but when I am trying to test the connectivity instance I am getting the below error. 

Credentials not found, id: c6458a924743755043dc4391516d43ffRequest not sent to uri= : org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

Can Some one suggest me how to debug this issue, I have used the same configurations on my other non prod instances its connecting fine in their.

TIA.

#Event Management #ITOM #Zabbix connector

[Maik Skoddow]

Hi @Madhan27 

it seems that you still have to import the HTTPS certificate from Zabbix into your ServiceNow instance:

1. Retrieve the SSl certificate from Zabbix over your browser: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816002 
2. Upload the certificate into ServiceNow: https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/general/task/t_Upload... 

Maik

[Madhan27]

Hi @Maik Skoddow , Ty for your response i have tried with the same steps though i am getting the same error.

[Maik Skoddow]

Hi @Madhan27 

I guess you misunderstand something. In your screenshot I can see, that you have imported the certificate from ServiceNow into your ServiceNow instance. This makes no sense. Instead, you have to import the Certificate from Zabbix into ServiceNow.

Maik

[Madhan27]

HI @Maik Skoddow , Thank you for the catch, Now I have exported the certificate from zabbix and created the certificate in SNOW instance and submitted, Though the same error is coming.