Zabbix Connector - Connector instance Test Fail

[Madhan27]

Hi Community,

I am trying to integrate zabbix with snow instance, I have made all the configurations but when I am trying to test the connectivity instance I am getting the below error. 

Credentials not found, id: c6458a924743755043dc4391516d43ffRequest not sent to uri= : org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

Can Some one suggest me how to debug this issue, I have used the same configurations on my other non prod instances its connecting fine in their.

TIA.

#Event Management #ITOM #Zabbix connector

[bgmoreira]

Hi @Maik Skoddow  Thank you for your help. I have the same problem with @Madhan27 . I have the certificate configured in ServiceNow. Do I need to install the certificate on the machine where the midserver is located ? Thank you.

[AJ-TechTrek]

Hi @Madhan27 ,

You should check the credentials shared by customer for Zabbix connector and Also update graph connector of Zabbix from ServiceNow, These two issue causing the issue.

Refer the below Articles , that might help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952414

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781458

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965196

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Thanks

Ajay Kumar

[bgmoreira]

I am having the same problem.

I am configuring a Connector Instance with Zabbix and during the test I receive this error message:

"org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted"

My credentials are correctly created in the table (basic_auth_credentials)

My Midserver has access to the Zabbix host.

I have a certificate configured in the certificate table (sys_certificate). The certificate is valid.

Zabbix is configured with https on port 443.

Do I need to make any configuration for my certificate on the machine where the midserver is installed or on the midserver itself for it to recognize the certificate?

[bgmoreira]

Hi @Madhan27   You can create a police to midserver to ignore the validation of certificate in table  mid_cert_check_policy.  Create a new row in this table to your zabbix host.

Hi had the same problem and resolved with this action.