Use Case: Copy the attachment from one internal table to another within ServiceNow, specifically from REQ to RITM and subsequently to Task request attachment management.
Description: I have observed numerous inquiries within the community regarding the process of copying attachments through scripts. Currently, I notice that technicians are encountering difficulties in writing the script, resulting in non-functional scripts and the creation of duplicate attachments. ServiceNow offers an out-of-the-box (OOB) solution to manage attachments with minimal coding by utilizing the 'Related List' concept.
Solution:
Display Change Request attachments on Change Tasks.
1. Go to System Definition > Relationship
2. Click New
3. Add Relationship
Name: Copy Attachment from RITM
Applies to table: Catalog task [sc_task]
Queries from Table: Attachment [sys_attachment]
4. Go to a Catalog Task
5. Right-click > Personalize > Related Lists. Add Requested Item Attachments
6. Output
Note: Utilize the same reasoning for the necessary table from which data must be copied and to which it must be transferred. This approach facilitates a solution that minimizes code, enhances re-usability, and eliminates performance issues arising from incorrect code or logic.
Hope you like it. If any questions or remarks, let me know!
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#servicenow #scriptingdebugging #OOBSolution #AttachmentRelationship
Regards,
Suresh.
