This article is brought to you by the letters A and I ...
- How do we model AI in CSDM?
- What is an AI Asset?
- Where to I put my Agents?
Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Business Service Management data modeling guidance provided by the Common Service Data Model (CSDM).
This brief overview of both CSDM 5 and AI Control Tower (AICT) provides guidance on implementation to support better together life cycle service management within your ServiceNow Platform of solutions.
AND.... One more thing...
We provide 3 sample use cases to help spark understanding and discussion around AI in the CSDM.
NOTE: new entities are discussed:
- New Life Cycle State/Status (cancelled and deployable)
- New Digital System CMDB Class
- Re-introduce DevOps Package (Package) CMDB Class
Lets get AI Modeling!!!!
