There are few things as challenging and threatening to an organization as a major service outage. Time is of the essence. The outage could be revenue-impacting, crater productivity across the organization, or cause reputational loss, depending on what the service supports. Rapidly mounting an effective response requires coordination, collaboration, and communication.
ServiceNow’s Major Incident Management (MIM) Workbench meets this challenge by enabling Incident Managers to coordinate with subject matter experts (SMEs), stakeholders, and other interested parties from one easy-to-use workbench. One of the keys to MIM’s success is seamlessly integrating with world-class collaboration and conferencing providers. ServiceNow has partnered with Webex to develop the Notify Webex Connector to make initiating and managing meetings in Webex a click away.
Focus on Managing Incidents with Streamlined Communications
In MIM, Incident Managers can identify the correct folks to pull in and kick the meeting off in Webex. Once the conference is launched, information such as active participants in the conference is synced between the two systems. And once the team resolves the issue, all that information is consolidated and referenceable for post-incident reviews.
ServiceNow’s Major Incident Management Workbench and Webex are a powerful combination to coordinate, manage, and resolve a major service outage rapidly.
The Notify Webex Connector is available via the ServiceNow Store
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