James Ramsay spends a lot of time in the field talking with customers. So, when James shares his views people sit up and listen. He's done just that with a recent Service Matters blog, posted on September 11, 2017. James reflects on common ground that each organization is experiencing. His views boil down to 3 consistent themes in terms of direction of travel, 2 common challenges that must be overcome, and 1 fundamental question to answer. You can read James blog here…
https://servicematters.servicenow.com/2017/09/11/transforming-smarter-way-working/
