Now Assist for ITSM: A recommended approach to implementation

[kevinradman7206]

Attached is a white paper I have authored which shares an approach to deploying Now Assist for ITSM. This should be useful for anyone unsure of where to begin, and identifies some key challenges to watch out for on the Now Assist for ITSM adoption journey. 

[RobertS94654499]

This is a great summary of the 100+ pages of PDF that ServiceNow published.  Much easier to digest and follow. Thank you for sharing with everyone!