In this new Now on Now case study, our ServiceNow IT team describes what it means for our internal IT service desk to shift left. We talk about how self-service strategies enhance the employee experience while driving productivity and faster issue resolution. By automating our processes to deliver more relevant content, we’ve put employees in the driver’s seat of issue resolution. Even better, our IT service desk can focus more energy on more complex issues that require the human touch. https://bit.ly/2MgTKmb
The result? Approximately 50% of all employee issues are being resolved vis self-service as we shift left. You can read the case study or catch #Know20 session BRE1059, Now on Now: Resolve 50% of L1 support issues through self-service automation.
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