New CSA Student Seeking Advice on ServiceNow Administration and IRM/GRC

[AtinukeO]

Hello everyone,

I recently joined the ServiceNow Community and am currently studying for the Certified System Administrator (CSA) certification.

I am interested in ServiceNow Administration, AI, IRM/GRC, and BCM. I have completed the ServiceNow Administration Fundamentals course and registered for ServiceNow AI Learning Days.

As a beginner, what learning resources, hands-on projects, and community recommendations would you suggest i use to build practical experience and prepare for a ServiceNow Administrator role?

Thank you for your guidance and support.

[nicoleowens]

Hello, before doing the CSA it is usually recommended to have at least 6 months experience in a project. I would advise you do that if possible. For right now, I think you can also look into doing extra projects on your PDI and visiting sites like Udemy and ExamHeist to test your knowledge. Re-doing the labs severally also really helps with that. Overall, the exam is easy so do not worry. Hope this helps you and if it does, please mark as helpful.

[yashkamde]

Hello @AtinukeO ,

I have passed CSA. I would be happy to share my experience on my journey throughout preparation :

Refer this :

ServiceNow CSA Exam Study Guide 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Hi @AtinukeO 

These are AI related courses:

Overview:

• AI Essentials

Agentic AI:

• ServiceNow Agentic AI Offerings Overview 
• Agentic AI Executive Micro-Certification

Now Assist:

• What is Now Assist? 
• Now Assist Admin Console overview
• Now Assist AI Agents Deep Dive
• Now Assist for IT Service Management (ITSM) Essentials
•  
• Now Assist Essentials 
• Now Assist for IT Service Management (ITSM) Implementer
• Now Assist for Creator Implementer
• Now Assist Data Kit Fundamentals 
• Now Assist for Creator Guide
• Now Assist for HR Service Delivery (HRSD) Implementer
• Now Assist for Customer Service Management (CSM) Implementer

Refer this post: https://www.servicenow.com/community/developer-forum/servicenow-ai-related-course-tips-and-from-wher...

[Tanushree Maiti]

Hi @AtinukeO 

CSA tips:

• First Complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Once you complete the course, start practicing with mock questions. 
• Check ServiceNow university provided practice (if you have access) : https://account.measureup.com/servicenow-university
•    Make sure you are giving correct answer.
• Register for the exam.
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554